IT HelpDesk Technician

Company Description

• The leading solutions partner serving the global nutrition & wellness industry, INW is a portfolio company of Cornell Capital with over 1,800 associates across our U.S. footprint.
• The Company’s operations include formulation and production of nutrition products across a spectrum of formats, unique R&D capabilities, market insights and a focus on quality and customer service.
• In total, INW serves 150+ customers across the nutrition & wellness industry including sports nutrition, diet, energy, hydration, personal care, cosmetics, pet care and other related subsectors.
• The Company is headquartered in the Salt Lake City, UT area and includes six operating divisions that span a footprint exceeding 1,500,000 sq. ft. both domestically and Internationally:
  • INW / Bee Health – Bridlington, UK – production of powders, tablets, capsules, liquids and cosmetics
  • INW / Capstone – Ogden, UT – production of powders, tablets and capsules
  • INW / Dallas One – Dallas, TX – production of liquids, gel packs and cosmetics
  • INW / Living Ecology – Corona, CA & Henderson, NV – production of nutrition and functional fruit bars, as well as capsules
  • INW / Phoenix Formulations – Phoenix, AZ – production of powders, tablets and capsules
  • INW / ProForm – Benicia, CA – production of powders concentrated across all types of protein

Why Work for INW ?

• At INW, you’ll find a collaborative and challenging work environment that is built around our mission to be the world’s leading solutions partner serving the global Nutrition & Wellness industry.
• In this role, you'll collaborate with the IT Operations and Infrastructure team at INW to establish, maintain, and support the IT systems necessary for the company's success.
• Perfect for students studying IT-related degrees, this opportunity offers practical experience with a wide range of technologies and systems.

Position Summary: We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline.

SHIFT: Mon - Fri, 8 a.m. – 5 p.m. 

LOCATION: This position will be located at our Phoenix Formulations facility in Tempe, Arizona.  

REPORTING RELATIONSHIP: This role reports to the Director of Infrastructure & IT Operations

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following; other duties, as required:

• First-Tier Helpdesk Support: Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
• Manufacturing Support: Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
• Office Support: Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
• Asset Management: Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
• Multi-Channel Support: Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
• Other IT Projects: Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems

REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE:                                          

• Basic understanding of IT hardware, software, and networking concepts.
• Experience with troubleshooting and resolving technical issues.
• Strong communication skills and the ability to provide clear instructions and support.
• Willingness to learn and adapt in a fast-paced environment.
• Previous experience in a helpdesk or technical support role is a plus but not required.
• Currently pursuing or recently completed education in an IT-related field is a plus.

PHYSICAL DEMANDS:  While performing the duties of this job, the employee is regularly required to walk, sit, use hands, talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  May regularly work within office, manufacturing, and warehouse environments.