IT Help Desk Technician – Level 1 SkillBridge Fellow
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Divers Alert Network
Durham, NC, US
Summary
Provide foundational IT support operations and end-user assistance within a professional enterprise environment. Focus on ticket management, endpoint support, and troubleshooting to enable the organization's global mission.
Job Description
Program/Program Office/Agency
IT Help Desk Technician – Level 1 SkillBridge Fellow
Service
All Services
Position Announcement Url
DOD SkillBridge - Divers Alert Network
Training Duration
121-168 days
Delivery Method
In-Person
Number of Locations
1
Summary Description
DAN’s Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization’s global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.
Jobs Description
The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization.
Participants will gain foundational experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions.
The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment.
This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Locations of Prospective Jobs by State
North Carolina
Target MOCs
Other Eligibility Factors
None
The world’s most recognized and respected dive safety organization, Divers Alert Network (DAN), has remained committed to the health and well-being of divers for 45 years. The organization’s research, medical services, and global-response programs create an extensive network that supports divers with vital services such as injury prevention, safety, educational programs, and lifesaving evacuations. Every year, hundreds of thousands of divers worldwide look to DAN as their dive safety organization.
Founded
1980
Company size
51-200 employees
Industry
Non-profit Organizations
Org type
Nonprofit
Headquarters
Durham, NC
The world’s most recognized and respected dive safety organization, Divers Alert Network (DAN), has remained committed to the health and well-being of divers for 45 years. The organization’s research, medical services, and global-response programs create an extensive network that supports divers with vital services such as injury prevention, safety, educational programs, and lifesaving evacuations. Every year, hundreds of thousands of divers worldwide look to DAN as their dive safety organization.
Founded
1980
Company size
51-200 employees
Industry
Non-profit Organizations
Org type
Nonprofit
Headquarters
Durham, NC
