IT Help Desk
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Wellington Steele & Associates
Rochester, MN, US
Summary
Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person interactions. Manage user accounts in Active Directory and assist with the configuration of desktops, laptops, and peripherals.
Job Description
Overview
Job Title: IT Help Desk
Location: Victor, NY (Onsite)
Employment Type: 6-month contract to hire
Hours: Monday - Friday (7:30 am - 4 pm)
About the Company
Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
Overview
Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
Responsibilities
Key Responsibilities
- Provide first-line technical support via phone, email, and in person
- Troubleshoot hardware, software, and network-related issues
- Support user accounts, password resets, and permissions in Active Directory
- Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
- Set up and configure desktops, laptops, and peripherals
- Escalate more complex issues as needed
- Document tickets, resolutions, and processes
- Deliver strong customer service to internal users
Qualifications
Required Skills & Qualifications
- Experience or exposure to Active Directory (user management, resets, permissions)
- Basic knowledge of Cisco networking (switches, routers, connectivity)
- Comfortable handling phone support and interacting with users daily
- Strong communication and customer service skills
- Ability to work onsite and support users face-to-face
- Basic understanding of Windows environments and IT fundamentals
Preferred
- CompTIA A+, Network+, or similar certifications
- Internship or help desk experience
- Experience with ticketing systems
Wellington Steele & Associates is a privately held, locally owned, full-service national IT recruiting and outsourcing company founded in 2002 and headquartered in Rochester, NY. We are experts in identifying and procuring top talent for our clients who are industry leaders in Cybersecurity, Healthcare, Banking & Finance and IT Services. Our talented Recruiters only partner with individuals who best fit our client’s: unique corporate culture, technical environment and future growth strategy. We take pride in building and maintaining long-term relationships with clients and candidates and measure our performance using one indicator: their willingness to refer us a valuable partner.
Founded
2002
Company size
51-200 employees
Industry
Information Technology
Org type
Privately Held
Headquarters
Rochester, New York
Wellington Steele & Associates is a privately held, locally owned, full-service national IT recruiting and outsourcing company founded in 2002 and headquartered in Rochester, NY. We are experts in identifying and procuring top talent for our clients who are industry leaders in Cybersecurity, Healthcare, Banking & Finance and IT Services. Our talented Recruiters only partner with individuals who best fit our client’s: unique corporate culture, technical environment and future growth strategy. We take pride in building and maintaining long-term relationships with clients and candidates and measure our performance using one indicator: their willingness to refer us a valuable partner.
Founded
2002
Company size
51-200 employees
Industry
Information Technology
Org type
Privately Held
Headquarters
Rochester, New York
