IT End User Support Technician

Title: IT End-User Support Technician
Location: St. Louis, MO
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 12 months (position expected to run longer)
Schedule: Candidate will work onsite Monday-Friday 8:00am – 5pm in St. Louis, MO with an optional Flex (work from home) day during the week after 90 days.

*** Must be comfortable working in a pet-friendly environment ***

About This Role: 

This role provides internal end-user support for hardware, software, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

What You'll Do:

• Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
• Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
• Image, configure, and deploy HP and Lenovo laptops/desktops.
• Update hardware asset records for workstations that are deployed, change hands, or returned to stock using ServiceNow Asset Manager.
• HP printer maintenance and troubleshooting.
• Mobile device (iOS & Android) setup and troubleshooting.
• Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
• Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required).
• Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
• Run small-scale projects as directed.
• Participate in after-hours on-call rotation.

What You Bring:

• 3-5+ years’ experience providing technical support to end users in an enterprise environment.
• Ability to provide white glove (high-touch) client support in a fast-paced environment.
• Self-starter that thrives in a team environment and can work independently with limited supervision.
• Knowledge of hardware break/fix. HP and Lenovo preferred.
• Excellent IT troubleshooting skills.
• Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365).
• Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management).

Bonus Points:

• Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast of technology trends.
• Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint).
• Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people.
• Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field.
• Cisco Call Manager experience is a plus.

Compensation & Benefits:

• Up to $36.50 per hour
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance

About FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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