IT Desktop Technician

Job Details: Job Location: Huntersville - Huntersville, NC, Salary Range: Undisclosed, Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. Join a collaborative, mission-driven organization dedicated to exceptional patient care.

As an IT Desktop Technician, you will provide front-line technical support for clinical and administrative teams and help maintain critical systems including EPIC EHR.

What You Will Do

You'll provide hands-on technical support and troubleshooting services to maintain the performance and reliability of desktop systems and end-user technology across the organization.

Serve as the first point of contact for IT support requests via phone, remote tools, and in-person assistance
Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
Support EPIC EHR users by addressing access, performance, and workflow-related concerns
Install, configure, and maintain desktop operating systems and standard productivity applications
Deploy, image, and configure computers and other end-user devices
Maintain accurate documentation of support activities and issue resolutions within the ticketing system
Collaborate with other IT teams to escalate and resolve complex technical issues
Assist with employee onboarding and offboarding, including device setup and account provisioning
Ensure compliance with HIPAA requirements, security policies, and organizational IT standards
Deliver professional, customer-focused support to clinicians, staff, and business users

A Typical Day

Respond to support requests, troubleshoot technical issues, deploy devices, support users, and work with IT colleagues to maintain a secure and reliable technology environment.

Schedule

Hybrid role, Monday through Friday
Occasional travel between locations
Occasional after-hours support
Potential on-call rotation

Why This Role Matters

This role helps ensure employees have reliable, secure technology to support excellent patient care.
Qualifications: What You'll Bring

Associate degree in IT or equivalent experience
Minimum 2 years of desktop support experience
Strong Windows and Microsoft Office troubleshooting skills
Experience with ticketing and remote support tools
Excellent communication and customer service skills

Preferred Qualifications

EPIC EHR support experience
CompTIA A+ or Microsoft certifications
Healthcare IT experience