IT Business Analyst

Job Summary

Responsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk. 

Key Interactions

Company employees, executive leadership, senior client leadership, mariners, industry associations, and 3^rd party vendors

 Job Responsibilities, Required Knowledge, Skills

• Ability to continuously communicate effectively and professionally 
• Ability to maintain confidentiality in all matters and areas of the organization
• Ability to manage multiple demands simultaneously while maintaining service standards
• Ability to understand and execute complex oral and written instructions
• Ability to work independently with minimal or no guidance 
• Adhere to all company policies and procedures
• Create and maintain requirements traceability matrices
• Create technical documentation and evaluate existing documentation for completeness and accuracy
• Develop, document, and maintain test scripts/cases, plans, and procedures for the assigned software
• Encourage data-driven decision-making in the delivery of projects
• Ensure implementation of new or changed functionality meets all defined needs and does not result in negative side effects
• Ensure that projects and applications are adopted by the relevant teams
• Ensure that projects meet requirements and goals and fulfill end-user requirements
• Establish strong working relationships across the business
• Excellent written and verbal communication skills 
• Execute testing of the various builds, including integration, functional, regression testing, and performance tests
• Identify and resolve system issues
• Identify, troubleshoot, and resolve customer issues
• Interact with multiple teams for testing and understanding business requirements
• Interpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgments
• Isolate, replicate, document, and communicate issues as they arise
• Maintain confidentiality regarding the information being processed, stored, or accessed
• Manage various projects concurrently
• Must be a team player and support the mission, vision, and goals of G&H Towing and the department
• Must be service-oriented and customer-centric to all internal and external customers 
• Proven ability to troubleshoot, test resolutions, and escalate common issues
• Proven analytical and problem-solving skills
• Strong communication, organizational, analytical, time management, problem-solving, and planning skills
• Translate user requirements into system requirements and functional design specifications.
• Work closely with business leaders and technical teams to ensure that requirements are clear and complete, implement solutions that meet requirements, and ensure that test scripts are complete and will fully test the application

Education & Experience

• A High school diploma or GED is required; an advanced degree in a technical or business field is preferred; extensive experience may be considered in lieu of education
• A minimum of three (3) years of direct experience in information technology, data analysis, or project management
• Ability to adjust priorities and execute tasks in a high-pressure environment
• Ability to investigate and analyze information to draw conclusions
• Ability to plan, implement, test, and troubleshoot software
• Attention to detail and problem-solving skills
• Excellent interpersonal skills
• Experience in business process analysis, requirements definition, and documentation, and proven competency in delivering high-quality solutions
• Proven ability to adapt to new systems quickly
• Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines

Required Licensure & Certifications

• Requires an active and valid driver's license

Working Conditions 

• Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignments
• Out-of-regional travel may be required to attend training, seminars, or work-related events 
• Work will be performed in the office or remote setting if the job can support remote work and is approved by the department manager, department director, or executive

Special Projects 

• Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
• Completion of other duties as assigned by the department manager, as it relates to the program and position 

Behavioral Competencies 

Time Management 

 Candidate is comfortable with goal setting and working in a team setting

• Excellent time management skills and ability to multitask and prioritize work

 Teamwork

Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals

• Candidate should be comfortable working autonomously and as a team, while always maintaining professionalism
• Candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.

 Listening

• Candidate must be able to understand and act upon verbal direction or explanation of support needs

Resourcefulness

 Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide a resolution to needs or problems.

• Candidate will be proactive, working cross-functionally as needed to provide answers and solutions

Essential Job-Related Physical & Mental Requirements 

Physical:

• Ability to ascend and descend stairs 
• Ability to bend, twist, kneel, stoop, and or reach for items
• Ability to detect and write effectively
• Ability to handle objects
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
• Ability to hear with or without aid
• Ability to move around within an office setting and or other locations as needed
• Ability to operate office equipment
• Ability to push, pull, and or squat
• Ability to remain in a stationary position for long periods
• Ability to transport, adjust, and or move items up to 25 lbs
• Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Mental:

• Ability to accept constructive criticism
• Ability to anticipate needs
• Ability to cultivate a positive working environment 
• Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment
• Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
• Ability to maintain regular attendance
• Ability to meet deadlines
• Ability to be professional and use professional judgment 100% of the time
• Ability to multitask and plan time efficiently 100% of the time
• Ability to perform job description and duties with minor supervision 
• Ability to reason and analyze effectively
• Ability to solve practical problems as they relate to the position
• Ability to understand, communicate, and comprehend information in English
• Ability to work professionally with others 100% of the time
• Required to pass and maintain all mandatory training 
• Requires the ability to work collaboratively in a team setting 
• Requires the ability to treat everyone professionally with courtesy, decency, and respect

Worksite Environmental Conditions

• Ability to work alone
• Ability to work closely with others
• Ability to work long and or irregular hours
• Potential exposure to tobacco products
• May be exposed to excessive noises
• May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
• May be subjected to exposure to fumes, dust, gases, and or chemicals
• May be subjected to water and or liquids
• Travel by motor vehicle, van, bus, or plane

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or remove duties as business needs dictate.

The Company is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants and employees will receive consideration without regard to any characteristic protected by applicable federal, state, or local law. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. The Company provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices, unless doing so would impose an undue hardship. Individuals needing an accommodation during the application process or employment should contact Human Resources.