IT Application Analyst II - Term Limited

Overview

Term-Limited Position: This position is funded as a term-limited assignment with a minimum duration of 12 months. Based on organizational needs and continued funding, the assignment may be extended for up to an additional 12 months. Appointment to this position does not guarantee continued employment beyond the term-limited assignment. If a regularly funded position becomes available during or following the assignment, the incumbent may be appointed to the position, subject to organizational policies, applicable employment requirements, and business needs. There is no guarantee of continued employment or appointment to a regular position.

As an IT Application Analyst II, you’ll support the enterprise applications that keep Community Transit running – from financial and human capital management systems to applications supporting vehicle maintenance, inventory, scheduling, and customer communications. You’ll troubleshoot issues, monitor application performance, coordinate upgrades and enhancements, and partner with internal teams and vendors to keep critical systems reliable and effective.

A key initial focus will be supporting our PeopleSoft ERP and HCM applications, while building your knowledge across a broader portfolio of enterprise systems. You’ll work closely with business partners and IT teams across infrastructure, cybersecurity, data and integration, service delivery, and project management to solve problems, improve application support, and contribute to upgrades and modernization efforts.

We’re looking for someone with strong application support and troubleshooting skills who enjoys digging into complex problems and working across teams to find solutions. PeopleSoft and data management experience are especially valuable, along with the ability to work independently, communicate clearly, and balance day-to-day production support with enhancements and project work.

Essential Duties

Key Responsibilities:

• Provide technical support for complex issues, including problem identification, investigation, and resolution for all customer-facing technologies.   
• Inform the design, build, implementation, and maintenance of complex infrastructures. Perform complex system audits and ensure systems are functioning as expected. Inform and participate in the preparation and maintenance of architecture and design configuration and ensure documentation is updated accordingly, as directed.
• Manage and oversee data being transferred to-and-from business systems. Analyze and troubleshoot anomalies or detected technology related events and ensure appropriate action is taken. 
• Monitor information technology, including systems, applications, and infrastructure for performance and reliability in relation to established service level agreements. Develop and monitor service levels and delivery results and identify and implement changes necessary to meet business needs.
• Create complex reports, presentations, and documentation. Develop meeting agendas and lead meeting discussions. Capture and track actionable items to completion.
• Maintain communications between internal and external customers and vendors in support of technology systems.

Requirements

Minimum Qualifications

• 6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, or network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)
• 2 years of experience providing full system support for complex customer-facing technology
• 6 years of experience administering applications, systems or networks
• 6 years of experience in an IT support role interfacing daily with end users
• 6 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting
• Ability to work outside of normal business hours to support critical systems and transit applications as required
• Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Demonstrated experience in the design, build, implementation, and maintenance of complex systems
• Project management life cycle, techniques and methodologies
• IT management principles, operations, and practices
• Digital security best practices
• Selection, design, and implementation of applications, systems, or networks
• Troubleshooting techniques
• IT trends and innovations 
• IT ticketing system process

Skill Requirements

• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect
• Customer service
• Emotional Intelligence
• Time management
• Investigating, troubleshooting, and problem-solving 
• Strong verbal and written communication 
• Public speaking and presenting 
• Analytical
• Working effectively both independently and on a team  
• Time management, multi-tasking, and meeting deadlines 
• Attention to detail
• Exercising good judgment to discern when to take problems to a higher authority for resolution or guidance
• Process improvement 
• Data management 
• Ability to manage projects
• Taking initiative, ownership, and accountability

Preferred Knowledge and Skills

• Certification in ITIL Framework 
• Experience providing support to 7 x 24 production systems
• Transit business and policy knowledge

Working Conditions

Hybrid telework may be available.  Work is performed in an office environment and requires the use of office equipment and technology.  You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.  

Application and Selection Process

• Only on-line applications accepted. 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here. 

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.