IS Service Ctr Technician - Part-Time
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Piedmont Healthcare Inc.
Atlanta, GA, US
Summary
Provides tier 1 phone support for clinical and technical issues while managing incident logging and resolution. Performs enterprise system monitoring and computer operations in a distributed environment.
Job Description
Overview
At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
Responsibilities
Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.
Qualifications
Education
- H.S. Diploma or General Education Degree (GED) Required
- Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience
- 1 year of experience in IS customer service or clinical application support/usage Required
Licenses and Certifications
- None Required
- HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred
Business Unit : Company Name
Piedmont Healthcare Corporate
Piedmont HealthCare is one of the largest physician-owned and directed, multi-specialty groups in North Carolina and the Southeast regions. With over 70 convenient locations and more than 200 providers across 32 specialties, we provide comprehensive health care to families, businesses, and employers across Iredell and surrounding counties.
Piedmont HealthCare's physicians are committed to providing excellent and innovative medical care and services. Our patients have access to the latest in medical tests and procedures including X-Ray, 2D and 3D Mammography, CT, MRI, ultrasound and in-house laboratories. If you want quality health care close to home, then Piedmont HealthCare is the answer for you.
Founded
1996
Company size
1,001-5,000 employees
Industry
Medical Practices
Org type
Privately Held
Headquarters
Statesville, NC
Piedmont HealthCare is one of the largest physician-owned and directed, multi-specialty groups in North Carolina and the Southeast regions. With over 70 convenient locations and more than 200 providers across 32 specialties, we provide comprehensive health care to families, businesses, and employers across Iredell and surrounding counties.
Piedmont HealthCare's physicians are committed to providing excellent and innovative medical care and services. Our patients have access to the latest in medical tests and procedures including X-Ray, 2D and 3D Mammography, CT, MRI, ultrasound and in-house laboratories. If you want quality health care close to home, then Piedmont HealthCare is the answer for you.
Founded
1996
Company size
1,001-5,000 employees
Industry
Medical Practices
Org type
Privately Held
Headquarters
Statesville, NC
