Intuit Product Specialist

Internship Title: Consumer Product Specialist, Intuit Turbo Tax 

Want a resume-boosting paid internship that helps you build skills while enhancing your future? TurboTax helps millions of people file their taxes each year, and a big reason for its success is its team of Product Specialists, who make tax season less stressful for everyone. 

Education at Work (E@W) is hiring Intuit Product Specialist Interns for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills. 

We’ll provide the training —just bring your communication skills, willingness to learn, and a positive attitude! 

What You’ll Do (Key Responsibilities): 

• Work alongside dedicated mentors and leaders to build core professional skills and exposure to a fast-paced environment, while making a direct contribution to Intuit's corporate performance.
• Help customers use TurboTax by providing friendly, professional service over the phone. 
• Follow company policies and best practices to solve problems, troubleshoot issues, and answer customers' tax-related product questions.
• Create positive customer experiences by being empathetic, patient, and confident. 

What You Bring to the Internship (Functional Skills): 

• Show strong communication skills and the ability to write and speak clearly, while showing empathy on every call. 
• Ability to understand each customer’s situation and recommend solutions that fit their needs. 
• You stay calm, resilient, and professional, even when helping stressed or frustrated customers. 
• Keep up-to-date on product updates and tax season changes so you can confidently assist customers. 
• Research and analyze situations to find the best solutions for customers’ needs. 
• Stay focused in a fast-paced, ever-changing environment. 
• Be a quick thinker who asks good questions to find answers fast. 
• Be dependable with your schedule (overtime available when needed!). 

Qualifications (What You Need): 

• Currently enrolled in a degree-granting college or university program. 
• Must be 18 years or older. 

Why Students Love This Internship (Perks & Benefits): 

• Competitive hourly pay.
• Paid training (get paid to learn!).
• Access to mentors and coaches to help you succeed.
• Hands-on, real-world experience to boost your résumé. 
• Work exclusively with fellow college students in a student-only environment (with snacks!).

Skills You’ll Build for Your Future: 

• Develop high-level professional communication and customer service expertise, mastering both video and audio interaction platforms.
• Cultivate versatile, transferable skills in complex problem-solving, data research, and critical analysis that elevate your professional profile.
• Master the art of thriving and delivering results within a fast-paced, high-demand environment while managing professional independence.

Work Expectations: 

• Arrive on time, prepared to work and learn, and give 100% to make the most of this incredible experience! 
• Meet both work and academic commitments with a schedule that prioritizes success in both roles.
• Must be available to work during core hours: Peak Tax Season (January through April): Shifts available 7 days a week, 5:00 am – 9:00 pm PST, with preference to students who commit to working weekend hours.
• This internship runs from January through April (training anticipated in November/December). 

Disclaimer: 

• Please note that hiring is contingent on internship availability in each location
• College credit is at the discretion of each university and not guaranteed
• Hourly rate will depend on shift and experience level

About Education At Work 

Education at Work (E@W) is a national nonprofit committed to reshaping the education-to-career journey through paid, work-based learning opportunities. We connect high school and college students with employers, helping employers develop talent pipelines while offering students meaningful experiences that bridge the gap between academic knowledge and practical workforce experiences.

Equal Employment Opportunity Statement 

Education at Work (EAW) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. EAW complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation during the application or selection process, please contact the People Team.