Internet Banking CSR (part-time)
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FSNB,National Association
Lawton, OK, US
Summary
The Internet Banking CSR provides assistance to online banking customers and performs account maintenance tasks. Responsibilities include responding to secure messages, resetting passwords, and completing daily reports.
Job Description
Work Schedule: M-F 7:00 am to 12:00 pm and Saturdays 8:00 am to 1:00 pm
POSITION SUMMARY
We are seeking a detail-oriented and proactive individual to join our Internet Banking team. The Internet Banking CSR role is responsible for providing assistance to online banking customers in a courteous and professional manner. Additional duties include but are not limited to working reports, performing account maintenance, and resetting user passwords as needed. Other duties may be assigned on an as needed basis.
ESSENTIAL FUNCTIONS
- Exhibit excellent verbal and written communication skills
- Document all customer contact in CRM Tool.
- Respond to customer secure messages.
- Complete daily reports as assigned both accurately and efficiently
- Meet acceptable standards for attendance and punctuality
- Be open-minded to learning and willing to take on new tasks
- Complete additional duties as assigned
POSITION QUALIFICATIONS
- Demonstrates reliability and a strong work ethic
- Working knowledge of Excel preferred
- Maintains a high level of confidentiality and professional discretion
- Ability to multitask and work independently
- Strong verbal and written communication skills
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
