International Operations Specialist - Ocean Imports

Job Details: Job Location: Headquarters Erie PA - Erie, PA, Salary Range: Undisclosed, International Operations Specialist- Ocean Imports

Position Summary

The Ocean Imports International Operations Specialist is responsible for managing full-cycle ocean import shipments from origin through final delivery. This role serves as a primary point of contact for customers, overseas agents, carriers, and vendors while ensuring shipments move efficiently, documentation is accurate, and customer requirements are met. The position requires strong communication, problem-solving, and organizational skills to manage multiple shipments in a fast-paced international logistics environment.

Essential Duties and Responsibilities

Shipment Management

Manage cradle-to-grave ocean import shipments using CargoWise and other transportation management systems.
Create and maintain shipment files, quotes, tracking information, and freight management documentation.
Monitor shipments to ensure timely movement and delivery.
Coordinate shipment activity with overseas agents, carriers, customers, and vendors.

Documentation and Compliance

Prepare, review, and maintain shipping and import documentation.
Ensure shipment records are complete, accurate, and maintained in company systems.
Support compliance with company procedures and applicable import regulations.
Maintain organized electronic records and customer files.

Customer and Vendor Communication

Communicate regularly with customers, vendors, carriers, and overseas agents regarding shipment status and requirements.
Respond to inquiries and provide shipment updates in a timely manner.
Coordinate the exchange of documentation and operational information among all parties.
Handle inbound and outbound calls related to shipment management and issue resolution.

Pricing and Coordination

Work with overseas agents to negotiate rates that meet customer requirements.
Assist in preparing freight quotations and shipment cost information.
Coordinate transportation and service providers to support customer needs and delivery requirements.

Problem Resolution

Identify and resolve shipment issues, delays, or discrepancies.
Communicate exceptions and corrective actions to customers and stakeholders.
Apply critical thinking and sound judgment to address unexpected operational challenges.
Escalate non-standard issues to management when necessary.

Qualifications: Education and Experience

Bachelor’s degree preferred in Supply Chain Management, International Business, Project Management, or a related field.
Logistics, transportation, freight forwarding, supply chain, or customer service experience preferred.
Experience coordinating multiple tasks and priorities in a fast-paced environment preferred.

Knowledge, Skills, and Abilities

Strong communication skills with the ability to effectively interact with customers, vendors, and service providers.
Excellent attention to detail, particularly regarding shipment documentation and data entry.
Strong problem-solving and analytical skills.
Ability to manage multiple shipments and deadlines simultaneously.
Strong organizational and time-management skills.
Ability to work independently while maintaining a high level of accuracy.
Customer-focused mindset with the ability to build positive business relationships.

Technical Skills

Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Experience using CargoWise or similar transportation management systems preferred.
Ability to manage electronic documentation and shipment records.

Physical Requirements

The ability to sit for extended periods
Occasional lifting of light materials (if applicable)