Internal Communications Intern

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Location: Pittsburgh, PA (Hybrid)
Schedule: Part-Time | One Semester Internship

The Role

Are you a strong writer, storyteller, or digital content creator looking to gain real-world experience with a global organization?

As a Communications Intern, you'll join the Water Solutions & Services (WSS) Communications team and gain hands-on experience creating content, supporting employee engagement, analyzing communication performance, and improving the digital employee experience.

You'll own meaningful projects, collaborate with experienced communications professionals, and build a portfolio of work that makes an impact across a global workforce.

What You'll Work On:

Featured Project: Digital Employee Experience & AI Readiness

Help improve how employees find, access, and use information across our SharePoint environment.

You'll:

• Audit and evaluate internal SharePoint content
• Identify outdated or duplicate content and recommend improvements
• Partner with content owners across the business
• Improve navigation, content organization, and employee experience
• Analyze site usage and engagement trends
• Support initiatives that make content more discoverable for AI-powered tools such as Microsoft Copilot

Featured Project: Frontline Storytelling & Employee Engagement (AQUA pros)

Get hands-on experience developing content that highlights the people who keep essential water services running.

You'll:

• Develop AQUA pro stories

• Interview service technicians and field leaders

• Create newsletter and Viva Engage content

• Support frontline-focused campaigns

• Analyze which channels reach technicians most effectively

• Recommend communication improvements based on audience needs

Communications Analytics & Content Operations

Learn how data drives communication strategy.

You'll:

• Produce newsletter

• Track and analyze engagement metrics

• Report monthly communications performance

• Create dashboards and summaries

• Support town halls and campaigns

• Measure story performance and reach

• Use data to make recommendations

What You'll Bring:

• Pursuing a degree in Communications, Public Relations, Journalism, Marketing, English, Business, Organizational Communication, or related field
• Strong written and verbal communication skills
• Strong attention to detail and organization
• Ability to manage multiple projects simultaneously
• Interest in employee communications, storytelling, digital content, and analytics
• Experience with Microsoft 365 applications preferred

Preferred Skills:

• Writing and editing
• Interviewing and storytelling
• Data analysis and reporting
• SharePoint or web content management
• Canva, Adobe Creative Suite, or similar content creation tools
• Familiarity with AI-enabled content creation tools a plus (Synthesia, Writer, Co-Pilot)

What You'll Gain:

• Experience working with a global communications team
• Exposure to frontline and field-service communications
• Experience with communications strategy, digital employee experience, and change communications
• Portfolio-building opportunities through published stories and communication campaigns
• Experience using data and analytics to inform communication decisions

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation