Internal Ambassador

Job DetailsJob Location: Falls Church, VA 22042Education Level: NoneSalary Range: $14.00 - $14.50 HourlyTravel Percentage: NoneJob Shift: DayJOB FAIR - Internal Ambassador 

Date: Friday, May 1st, 2026, Time: 8 AM - 3 PM

Employee Type: Full-Time / And Part Time

Job Type: Hospitality/Healthcare 

LOCATION: 8260 WILLOW OAKS CORPORATE DR, STE #850 Fairfax, VA 22031 

Email contact:  [email protected]

Experience: High school diploma/GED 

Job Summary 

The Internal Ambassador is responsible for providing exceptional support to patients, visitors, and staff within the hospital environment. Working inside the facility, the Internal Ambassador ensures a welcoming, professional, and safe atmosphere by guiding individuals to their destinations, assisting with general inquiries, and providing non-clinical support to enhance the patient experience. Under the supervision of the MHS Team Lead or Manager, the Internal Ambassador plays a key role in improving customer satisfaction and operational flow within the hospital. 

Key Responsibilities 

Greet and assist patients, visitors, and hospital staff in a courteous and professional manner 

Provide directions and escort patients and visitors to appointments, departments, or waiting areas 

Respond to general inquiries and resolve concerns or redirect appropriately 

Coordinate with clinical and non-clinical departments to ensure smooth communication and support 

Monitor high-traffic areas to ensure a welcoming and organized environment 

Support patient discharge by coordinating transportation or providing wheelchair assistance if trained 

Maintain confidentiality and comply with HIPAA regulations 

Maintain a clean, safe, and professional appearance in all assigned areas 

Communicate clearly with the MHS Team Lead or Manager regarding any incidents, delays, or unusual activity 

Perform other duties as assigned 

QualificationsQualifications and Requirements 

High School Diploma/GED 

6+ months of experience in a customer-facing or healthcare-related role preferred 

Must be able to work legally in the United States 

Must pass background and drug screenings 

Strong communication and interpersonal skills 

Ability to remain calm and professional in a busy hospital environment 

Passion for helping others and delivering excellent customer service 

Required to meet immunization or health screening requirements 

Physical Requirements 

Regularly required to stand, walk, sit, use hands, talk, see, and hear 

Must be able to lift and/or move up to 50 pounds occasionally 

Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances 

Ability to work flexible schedules and extended hours as needed