Intern IT Infrastructure

The IT Infrastructure Intern provides entry-level technical support while gaining hands-on experience across Service Desk operations, infrastructure systems, and cybersecurity. Under the guidance of the IT Infrastructure team, the intern assists with resolving end-user technology issues, supporting hardware and software deployments, maintaining documentation, and contributing to infrastructure and security initiatives.
 
Purdue Federal Credit Union is dedicated to fostering the academic and professional growth of interns by providing valuable hands-on experience through active involvement in meaningful projects and a structured, mentored learning environment. Interns have the opportunity to enhance their skills and contribute to the credit union's success.

Duties and Responsibilities (Essential Functions): 

Service Desk and End User Support

• Respond to and triage incoming end-user support requests through the Help Desk system, email, and telephone in a professional and courteous manner.
• Perform first-level troubleshooting for hardware, software, and peripheral issues and escalate tickets according to established procedures.
• Provide desktop-level support including software installation, upgrades, system configuration, and hardware setup.
• Gather detailed problem information from end users and clearly document issues and resolutions.
• Schedule and coordinate support sessions with appropriate IT team members when advanced assistance is required.

Systems, Hardware, and Asset Management

• Install, configure, and deploy desktop equipment and peripherals including computers, printers, and related accessories.
• Maintain accurate IT asset inventory records, including lifecycle status, manufacturer, model, and serial numbers.
• Perform routine system health checks and assist with maintenance activities under supervision.
• Prepare retired or obsolete equipment for salvage or disposal in accordance with IT and security standards.

Cybersecurity and Infrastructure Exposure

• Assist with cybersecurity-related projects and tasks supporting the Information Security and Infrastructure teams.
• Support efforts to maintain secure systems and networks by following established security controls, procedures, and best practices.
• Escalate potential security, business continuity, or system availability concerns to appropriate team members.
• Gain exposure to networking, storage, and infrastructure concepts through hands-on learning and guided assignments.

Documentation, Ticketing, and Process Support

• Accurately document Help Desk activity, including user information, issue details, troubleshooting steps, and resolutions.
• Track and update tickets throughout the problem-solving lifecycle using designated IT service management tools.
• Utilize knowledge bases, software updates, drivers, and online resources to support issue resolution.
• Assist with maintaining and improving documentation related to IT processes, procedures, and end-user support.

Learning, Collaboration, and Professional Development

• Participate in a structured and mentored learning environment to build foundational knowledge across IT Infrastructure disciplines.
• Learn and apply new technologies, tools, and processes used by the Credit Union.
• Collaborate with IT team members on projects and daily activities while demonstrating accountability, curiosity, and professionalism.
• Support recommendations for end-user training opportunities in partnership with Corporate Training Services when appropriate.

Additional Requirements: 

• Foundational understanding of computer hardware, operating systems, and common software applications.
• Basic familiarity with Service Desk or customer support concepts.
• Interest in infrastructure, networking, cybersecurity, or IT operations.
• Ability to follow troubleshooting procedures, document work accurately, and escalate issues appropriately.
• Strong attention to detail and ability to manage multiple tasks.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Commitment to confidentiality, data security, and organizational policies.
• Exposure to CompTIA A+ or Network+ concepts preferred.
• Familiarity with imaging or software deployment tools such as SCCM preferred.
• Awareness of collaboration tools including Teams, Zoom, and Slack.
• Basic understanding of software and system lifecycle concepts.
• Ability to communicate professionally with employees, members, vendors, and business contacts.
• Ability to demonstrate the core values of honesty, integrity, mutual respect, pride, and ownership.