Intern
Boost your chances before you apply.
Mercy Medical Center
Ellicott City, MD, US
Summary
The intern will perform basic office functions to facilitate patient access and maintain a positive office image. Responsibilities include scheduling appointments via phone, email, and text while documenting all interactions in the Epic software.
Job Description
Summary
Join Our Team at Mercy Medical Center – Now Hiring an Intern!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.
This position requires that you use your customer service skills to contact patient via phone, Epic software, texting and or email to schedule appointments.
Documenting attempts in Epic and other software as indicated.
Schedule appointments appropriately per practice protocol.
Requirements
- Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment
- Excellent customer service skills
- Ability to communicate using multiple tools--phone, email, Epic Software
- Ability to document attempts in appropriate software per protocols
- Ability to schedule patient appointments per practice protocol
Min
USD $16.00/Hr.
Max
USD $22.40/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area. The Sisters of Mercy have held steadfast to the belief that the provision of high quality health care recognizes the inherent dignity of each individual. Mercy’s mission is rooted in respecting humanity and delivering care that is marked by courtesy, respect and compassion for all.
Mercy Medical Center is a hospital, sponsored by the Sisters of Mercy. Located in downtown Baltimore at 345 St. Paul Place, Mercy provides primary care and specialty services in Canton, Columbia, Ellicott City, Glen Burnie, Hunt Valley, Lutherville, Manchester, Overlea, and Reisterstown. Recognized for the Centers of Excellence in Women's Health & Medicine, Orthopedics, Cancer, Digestive Health & Liver Disease, and more, Mercy includes many physicians named among Baltimore's best doctors. In 2010 Mercy's campus expanded with the addition of new $400+ million, 20-story replacement hospital, The Mary Catherine Bunting Center, which features 26 state-of-the-art operating rooms and at least 196 private inpatient rooms.
Mercy has been the recipient of numerous awards and honors, including:
· Magnet Recognition® for Nursing excellence (FOUR times, most recently in February 2026, Magnet Recognition® with Distinction)
· America's Best Midsize Employer by Forbes in 2026 (7 consecutive years)
· America's Most Trustworthy Companies by Newsweek for three consecutive years (2023–2025)
· America's Greatest Workplaces for Women by Newsweek in 2025.
· America's Best Employers for Healthcare Professionals by Forbes in 2025
· 46 Physicians named among the regions "Top Doctors" in the November 2025 issue of Baltimore Magazine
Stella Maris is also under Mercy Health Services, Inc, which is Central Maryland's largest long-term/geriatric care facility located in Timonium, MD.
Founded
1874
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Baltimore, MD
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area. The Sisters of Mercy have held steadfast to the belief that the provision of high quality health care recognizes the inherent dignity of each individual. Mercy’s mission is rooted in respecting humanity and delivering care that is marked by courtesy, respect and compassion for all.
Mercy Medical Center is a hospital, sponsored by the Sisters of Mercy. Located in downtown Baltimore at 345 St. Paul Place, Mercy provides primary care and specialty services in Canton, Columbia, Ellicott City, Glen Burnie, Hunt Valley, Lutherville, Manchester, Overlea, and Reisterstown. Recognized for the Centers of Excellence in Women's Health & Medicine, Orthopedics, Cancer, Digestive Health & Liver Disease, and more, Mercy includes many physicians named among Baltimore's best doctors. In 2010 Mercy's campus expanded with the addition of new $400+ million, 20-story replacement hospital, The Mary Catherine Bunting Center, which features 26 state-of-the-art operating rooms and at least 196 private inpatient rooms.
Mercy has been the recipient of numerous awards and honors, including:
· Magnet Recognition® for Nursing excellence (FOUR times, most recently in February 2026, Magnet Recognition® with Distinction)
· America's Best Midsize Employer by Forbes in 2026 (7 consecutive years)
· America's Most Trustworthy Companies by Newsweek for three consecutive years (2023–2025)
· America's Greatest Workplaces for Women by Newsweek in 2025.
· America's Best Employers for Healthcare Professionals by Forbes in 2025
· 46 Physicians named among the regions "Top Doctors" in the November 2025 issue of Baltimore Magazine
Stella Maris is also under Mercy Health Services, Inc, which is Central Maryland's largest long-term/geriatric care facility located in Timonium, MD.
Founded
1874
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Baltimore, MD
