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Salary Unstated 126d ago

Intake Specialist II (Behav. Psych.)

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Kennedy Krieger Institute

Columbia, MD, US

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Summary

The Intake Specialist II manages the initial screening, referral, and scheduling process for families seeking behavioral psychology services. They act as a liaison between clients and clinicians while maintaining patient data in EPIC and SAM systems.

Job Description

Overview

The Intake Specialist II will assist new and returning families with scheduling an initial appointment for services in the appropriate clinic. The incumbent will interact with clients, families, clinicians, and administrative staff in a courteous and professional manner while adhering to high standards of customer service and maintaining client confidentiality.

Responsibilities

  • Serve as liaison between clients, families, and clinicians for intake screening, referral, and placement based on defined clinic criteria for Aliceanna, Fairmount, Patuxent and Odenton locations. Serve as liaison between all Behavioral Psychology departments and other Kennedy Krieger Institute departments.
  • Complete intakes in EPIC system, including collecting demographic information, insurance information, and the reason of concern for the family seeking services at Behavioral Psychology.
  • Complete intakes and demographic information (as needed) in EPIC system for Feeding Clinic and Pediatric Consult Clinic. Triage to clinic for scheduling.
  • Create an Appointment Request in EPIC system for the correct clinic(s) to allow for scheduling.
  • Schedule, cancel, and/or confirm all Initial Evaluations (IE). Document and verify on Intake Team’s shared calendars within Outlook.
  • Input IE appointment information into EPIC system. Send an email to Behavioral Psychology Admin Group to ensure proper paperwork is completed, therapists are informed of appointments, and insurance benefits are cleared and entered into account prior to appointment.
  • Input patient and referral information in the SAM system.
  • Process and forward daily logs to appropriate personnel at the end of business each day.
  • Provide support services to families, clients, and other Kennedy Krieger Institute department personnel by answering/following-up on inquiries received via phone, email, or fax for Behavioral Psychology services. Redirect patients to other Institute services using the correct extension or email group as needed.
  • Process referrals received in the appropriate work queue within the EPIC system from other Kennedy Krieger Institute departments.
  • Process and schedule appointments from faxed referrals received from external providers.
  • Maintain all clinic waitlists in the SAM system, if applicable.
  • Collect and record clinician’s upcoming IE slots on the Intake’s shared MA or Commercial insurance calendars in Outlook.

    • Qualifications

    EDUCATION:

    • High School Diploma, GED, or equivalent required.
    • Associate’s degree in a human services related field or healthcare administration preferred

     

    EXPERIENCE:

    • Minimum three (3) years of experience operating patient systems and providing excellent customer service is required.

    Minimum pay range

    Maximum pay range

    About the company

    Kennedy Krieger Institute

    We provide assessment and treatment on an outpatient basis at our facilities at Broadway and Triad, at schools and in-home, as well as consultation services to hospitals and other community-based programs. Our inpatient programs, the Neuro-Behavioral Unit and Pediatric Feeding Disorders Program serve as models of treatment in a medical setting. We are committed to providing the best possible outcomes for children, families, their support systems and their communities through assessment, treatment, parent training, educational and consultative services.

    Company size

    501-1,000 employees

    Industry

    Healthcare

    Org type

    Nonprofit

    Headquarters

    Columbia, Maryland

    About the company

    Kennedy Krieger Institute

    We provide assessment and treatment on an outpatient basis at our facilities at Broadway and Triad, at schools and in-home, as well as consultation services to hospitals and other community-based programs. Our inpatient programs, the Neuro-Behavioral Unit and Pediatric Feeding Disorders Program serve as models of treatment in a medical setting. We are committed to providing the best possible outcomes for children, families, their support systems and their communities through assessment, treatment, parent training, educational and consultative services.

    Company size

    501-1,000 employees

    Industry

    Healthcare

    Org type

    Nonprofit

    Headquarters

    Columbia, Maryland