Insurance Call Center Representative

Job Description:

We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment.

The role involves supporting clients with regulated financial and insurance-related services.

Key Responsibilities

• Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products.

• Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.

• Research and resolve customer issues, ensuring a high level of service and timely follow-up.

• Accurately document all customer interactions, transactions, and resolutions in internal systems.

• Process customer requests such as account updates, documentation requests, and transaction-related activities in compliance with company policies and regulatory requirements.

• Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.

• Escalate complex or sensitive issues to the appropriate teams when necessary.

• Maintain a strong understanding of products, services, and regulatory guidelines.

• Identify opportunities to improve processes and enhance the customer experience.

Required Qualifications

• High school diploma or equivalent (G.E.D.).

• 2+ years of experience in customer service, call center, or a high-volume client-facing environment.

• Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.

• Proven ability to manage difficult conversations and de-escalate customer concerns.

• Strong attention to detail and organizational skills.

• Ability to multitask and navigate multiple systems efficiently.

• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or brokerage environments.

• Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies).

• Experience working with CRM systems or call center technologies.

Key Skills & Competencies

• Customer-focused mindset with a commitment to service excellence

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Adaptability and ability to quickly learn new systems and processes

• Ability to remain calm and professional under pressure

• Strong listening and interpersonal skills

Working environment:

• Remote within USA.

• Schedule Monday to Friday, 8am-5pm CST (8-hour shifts)

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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