Insurance Agency Customer Service Representative
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DeNooyer Auto Group
NY
Summary
The representative will serve as a primary point of contact for customers, managing inquiries via phone, email, and in-person interactions. They are also responsible for maintaining accurate customer records and collaborating with insurance carriers and internal dealership staff to resolve issues.
Job Description
DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency.
The insurance agency hours are Mon-Thur 9:00am -7:00pm; Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm.
This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary.
- Maintain accurate and up-to-date customer records and documentation.
- Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers.
- Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing.
Requirements
- High school diploma or equivalent; additional education or certifications in insurance is a plus.
- Previous customer service experience, preferably within the insurance or automotive industry.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Proficiency with computer systems and customer management software.
- Detail-oriented with excellent problem-solving abilities.
Benefits
- Competitive hourly wage of $18.00 - $22.00, paid weekly.
- Opportunities for professional growth and development.
- Supportive and friendly work environment.
About the Company
DeNooyer Chevrolet is a trusted name in the automotive industry, dedicated to delivering exceptional service and quality vehicles to our customers. With a strong commitment to integrity and customer satisfaction, we foster a collaborative and dynamic workplace where employees can thrive and grow. Join us in our mission to provide outstanding automotive and insurance services to the Colonie, NY community.
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Welcome to DeNooyer Chevrolet in Colonie, NY -- The Capital Regions only Chevrolet Dealer of the Year! The Home of Everything for Your Chevy Car, Truck, SUV, & Work Vehicle Serving Albany, Troy, Schenectady, & Clifton Park
Owning a new Chevy doesn't have to be a pipe dream -- here in Colonie, NY, we believe that every driver has the right to owning or leasing the kind of vehicle that makes their commute an enjoyable one. Whether you often travel for work or you are constantly looking for fun adventures to embark upon, our inventory gets you into the right vehicle for your personality and lifestyle without all the fuss.
You'll not only have access to dozens of models within a particular body style segment, but you'll also get to speak with experts who know how to best maintain your Chevy in Albany. Harsh winters and humid summers don't apply with Chevy, and once you've experienced the AWD or 4WD in real life, you'll never want to go with anything else. We're more than just a place to buy or trade-in your Chevrolet truck -- we're your resource for everything related to the brand, plus we're ready to get you through the tough times, should there be any.
Founded
1972
Company size
51-200 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Colonie, New York
Welcome to DeNooyer Chevrolet in Colonie, NY -- The Capital Regions only Chevrolet Dealer of the Year! The Home of Everything for Your Chevy Car, Truck, SUV, & Work Vehicle Serving Albany, Troy, Schenectady, & Clifton Park
Owning a new Chevy doesn't have to be a pipe dream -- here in Colonie, NY, we believe that every driver has the right to owning or leasing the kind of vehicle that makes their commute an enjoyable one. Whether you often travel for work or you are constantly looking for fun adventures to embark upon, our inventory gets you into the right vehicle for your personality and lifestyle without all the fuss.
You'll not only have access to dozens of models within a particular body style segment, but you'll also get to speak with experts who know how to best maintain your Chevy in Albany. Harsh winters and humid summers don't apply with Chevy, and once you've experienced the AWD or 4WD in real life, you'll never want to go with anything else. We're more than just a place to buy or trade-in your Chevrolet truck -- we're your resource for everything related to the brand, plus we're ready to get you through the tough times, should there be any.
Founded
1972
Company size
51-200 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Colonie, New York
