Instructional Student Assistant(ISA) Palm Desert Campus (PDC) Student Success Studio (S3)

California State University, San Bernardino (CSUSB) is a preeminent center of intellectual and cultural activity in the Inland Empire region of Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino mountains, the university serves approximately 19,000 students. CSUSB is a federally recognized minority-serving and Hispanic-serving institution that reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire: 74 percent of its students are members of underrepresented groups, 80 percent are first-generation, and 56 percent are Pell eligible. For more information on the campus, please visit the CSUSB website.

CSUSB employs 467 full-time faculty and offers 48 undergraduate, 35 graduate, and one doctoral degree programs and 14 academic programs with national accreditation. At CSUSB, diversity, equity and inclusion are values central to our mission. We recognize that diversity and inclusion in all its forms are necessary for our institutional success. By fully leveraging our diverse experiences, backgrounds and insights, we inspire innovation, challenge the status quo and create better outcomes for our students and community. As part of CSUSB’s commitment to hire, develop and retain a diverse faculty, we offer a variety of networking, mentoring and development programs for our junior faculty. We are committed to building and sustaining a CSUSB community that is supportive and inclusive of all individuals. Qualified applicants with experience in ethnically diverse settings and/or who demonstrate a commitment to serving diverse student populations are strongly encouraged to apply.

JOB SUMMARY

The Student Success Studio (S3) at the Palm Desert Campus is seeking Tutors for the 2026-2027 academic year to provide academic support to students in a variety of subjects. As a Tutor, you will work one-on-one or in small groups with students to reinforce concepts covered in class, assist with study strategies, and help students build skills for academic success. You will collaborate with faculty and other tutors to develop effective learning strategies, promote student engagement, and foster a positive academic environment that supports student success.

TYPICAL ACTIVITIES

Individual and Group Tutoring:

• Provide one-on-one and group tutoring sessions to students in designated subject areas, helping them understand course material, improve study techniques, and build academic confidence.
• Assist students in reviewing course materials, preparing for exams, and reinforcing concepts discussed in class.
• Offer targeted support in subject area(s) for which you are hired to cover (e.g., psychology, nursing ,math, english)

Collaboration with Faculty:

• Collaborate with faculty to understand course objectives, identify areas where students may need additional support, and align tutoring sessions with class material.
• Provide feedback to faculty about student progress and any academic challenges students may face.
• Help design and implement study aids, review sessions, or other tools to support classroom learning.

Study Skills and Academic Coaching:

• Assist students in developing effective study habits and time management strategies to improve academic performance.
• Provide guidance on notetaking, test preparation, organizational skills, and academic writing.
• Offer academic coaching on how to tackle complex assignments, research projects, and other academic challenges.

Workshops and Group Sessions:

• Facilitate study groups or workshops for students to enhance their understanding of course material and foster peer learning.
• Lead review sessions for midterms, finals, or specific topics where students need extra assistance.

Student Engagement:

• Create a supportive and inclusive learning environment where students feel comfortable asking questions, discussing challenges, and seeking help.
• Foster an environment that encourages self-confidence, motivation, and academic persistence.
• Engage with students to encourage a positive attitude toward learning and build their academic self-efficacy.

Administrative Support:

• Maintain accurate records of tutoring sessions, track student progress, and ensure follow-up as needed.
• Assist with scheduling and coordinating tutoring sessions, both in-person and virtually, to meet the needs of students.
• Provide feedback and contribute to the continuous improvement of tutoring practices and services.
• Monitor student progress and provide updates to the S3 Coordinator.
• Ensure students log in at the S3 kiosk and complete the required S3 forms.

Program Expectations:

• Arrive on time at the Student Success Studio (IW 203) and check in.
• Notify the S3 Coordinator of any schedule changes or absences
• Complete and submit your timesheet on a weekly basis
• Attend and participate in weekly or bi-weekly S3 staff meetings.
• Assist with the planning, setup, and execution of S3-sponsored events.
• Engage in leadership opportunities such as participating in committees, presenting during orientations, and visiting classes.
• Contribute to the marketing and outreach efforts that promote the S3 to the broader campus community.

MINIMUM QUALIFICATIONS

Education and Experience:

• Strong communication and interpersonal skills, with the ability to explain complex concepts in a clear and accessible way.
• Proficiency in the subject areas being tutored (e.g., math, writing, science, etc.).
• Ability to work independently and collaboratively in a team setting.
• Patience, adaptability, and a passion for helping students succeed academically.

REQUIRED QUALIFICATIONS

• Currently enrolled as a student at the Palm Desert Campus.
• Maintain a 3.0 GPA or greater per semester and cumulative (or higher as required for specific subject areas).
• Earned a grade of B+ or higher in the course(s) intended for tutoring
• Students must be enrolled in at least half-time units at CSUSB (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at CSUSB (12 units undergraduate; 6 units graduate).
• Eligible to work in the United States.
• Payroll Requirement: Social Security Card.

PREFERRED QUALIFICATIONS

• Previous experience as a tutor, peer mentor, teaching assistant, or academic coach
• Demonstrated ability to work effectively with students from diverse cultural, academic, and socioeconomic backgrounds
• Familiarity with learning strategies and academic success tools
• Strong subject matter expertise in relevant academic areas (e.g., STEM, writing, or other high-demand disciplines)
• Ability to facilitate both individual and group learning sessions in an engaging and inclusive manner
• Comfort using educational technologies and online platforms for virtual tutoring as needed

SPECIAL CONDITIONS

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with CSUSB. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: CSUSB cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought.

Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that CSUSB has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to CSUSB or individuals in the university community.

For health and well-being, CSUSB is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.

ABOUT THE DEPARTMENT

To find out more about the Department of ASUA, visit our website at

https://www.csusb.edu/academic-success-and-undergraduate-advising/academic-support

For more information regarding the position, please contact:

Recruitment Chair

Dr. Amanda Rice

[email protected]

HOW TO APPLY

Please submit the following materials:

1. Curriculum Vitae or Resume
2. Unofficial copies of all post-secondary degree transcripts

Formal review of applications will be conducted as needed.

Interested candidates are encouraged to apply promptly.

If you are interested in this opportunity, we invite you to apply by using this CSU Recruit Hyperlink at:

https://secure.dc4.pageuppeople.com/apply/873/gateway/Default.aspx?c=apply&sJobIDs=557427&SourceTypeID=803&sLanguage=en-us&lApplicationSubSourceID=11243

Please Note: CSUSB is currently not sponsoring applicants for H-1B employment that are subject to the $100,000 fee established by the “Presidential Proclamation: Restriction on Entry of Certain Nonimmigrant Workers” issued on September 19, 2025. Applicants are responsible for determining the applicability of the fee.

Salary is commensurate with experience.

(Actual Salary will be in accordance with percentage of time appointed) 

Instructional Student Assistant (1150)             $17.86 – $23.84  Per Hour

CSU Salary Schedule: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule.aspx

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

This position may be “Designated” under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:
https://www.csusb.edu/human-resources/current-employees/employee-relations/conflict-interest