Installation Technician (Baltimore, MD)

Under the direction of a Journeyman Commercial Installer, our well-trained Won-Door technicians are responsible for assisting with the installation of large and complex doors with mechanical, electronic and code-compliance aspects. As the face of the company, we rely on our Won-Door technicians to provide an outstanding experience to our general contractor and end-user customers while installing and servicing our life-saving fire and security doors. Technicians work from their own homes and use their own trucks, with products to be installed shipped directly to the job sites. Jobs are dispatched to our technicians by a support team based at Won-Door’s headquarters in Salt Lake City, Utah. During their training period, the trainee will travel with the journeyman and stay local to the work that is scheduled.  This position will be based in the greater Baltimore, MD/Washington D.C. area.

Responsibilities

• Key Responsibilities  

  • Assist with installation of equipment in an efficient, safe and professional manner. 
  • Assist with performing maintenance on automatic, accordion door systems. 
  • Learn to diagnose faulty equipment and identify causes of malfunction. 
  • Read and understand complex installation/service schematics and wiring diagrams. 
  • Work with dispatch to optimize labor revenue and efficiency. 
  • Use hand and power tools in compliance with OSHA standards. 
  • Complete work orders using computer-based documents. 
  • Project a positive image when interacting with customers and coworkers. 
  • Collaborate with parts and sales departments; report customer issues promptly. 
  • Travel regularly; overnight travel required. 
  • Work independently and make autonomous decisions. 
  • Train and support new Technicians when needed. 
  • Drive safely and efficiently to job sites. 
• • Support and comply with all safety programs and procedures. 
  • Perform work in diverse customer environments, including outdoor exposure. 

Qualifications

• Skills & Abilities  

  • Advanced mechanical and electrical skills 
  • Advanced troubleshooting ability 
  • Excellent customer service and communication skills 
  • Ability to read blueprints, schematics, and installation instructions 
  • Competency using power tools and digital platforms for documentation 
  • Ability to work independently and in a team setting 
  • Flexible and adaptable to changing schedules and environments 

   
  Certificates, Licenses, Registrations 

  Valid driver’s license required.  Clean driving record required. 

   
  Education  

  • High school diploma or GED required. 
  • Experience in commercial construction preferred. 
  • Proven experience in mechanical/electrical troubleshooting required.  
     

  Work Environment 

  Technicians work in various environments such as construction sites, hospitals, retail, business offices, and pharmaceutical facilities. Regular exposure to moving mechanical parts and weather conditions is expected. Frequent exposure to wet/humid conditions, airborne particles, extreme temperatures, risk of electrical shock, and vibrations.  

  Physical Demands  

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing this job, the employee is regularly required to reach, climb, stoop, kneel, crouch, or crawl.  

  • Must frequently lift/move up to 100 pounds and occasionally up to 150 pounds.  
  • Vision requirements include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.  
  • Capable of overhead work for extended periods using ladders and power tools.   
     

  Travel Required:  

  Domestic Travel Required: Yes  

  International Travel Required: Yes  

  Equal Employment Opportunity & Diversity Statement 

  At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.  

  Won-Door Corporation is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.  

  This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.  

  If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.  

  Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations!  

https://www.overheaddoor.com

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry.  For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.  Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.

In 1962, Won-Door Corporation introduced the world’s most durable acoustically rated folding partition – DuraSound. Fifteen years later the company pioneered the development of the first-ever accordion type, fire-rated horizontal sliding door. Today, Won-Door’s FireGuard is the top-selling horizontal sliding fire door on the market. The development of the accordion type, horizontal sliding fire door – as manufactured by Won-Door Corporation – has had a profound influence on the establishment of requirements that regulate their use. Technology developed by Won-Door engineers continues to influence the building products and fire protection industry.