Installation Specialist

Position: Installation Specialist
Location: U.S
Employment Type: Full-Time | Non-Exempt

About the Role
The Installation Specialist plays a critical role in ensuring the successful deployment, installation, and quality control of Zonar's fleet technology solutions. This position supports customer implementations by performing equipment installations, training customers and third-party installers, troubleshooting technical issues, and maintaining installation quality standards.
This role serves as both a technical expert and field trainer, helping expand Zonar's installer network while ensuring all installations meet company standards. The ideal candidate has strong experience with vehicle electronics, diagnostics, troubleshooting, and customer-facing technical support

Key Responsibilities

• Perform installations and configuration of Zonar hardware and software solutions on commercial fleet vehicles.
• Assist in the onboarding, certification, and development of new installation partners and third-party installers.
• Support the creation and enhancement of installer training programs, documentation, videos, and technical resources.
• Conduct quality control (QC) reviews and verification of installations performed by internal and third-party installers.
• Troubleshot hardware, software, firmware, electrical, and system integration issues both remotely and in the field.
• Provide advanced technical support to customers, installers, Customer Care teams, and internal stakeholders.
• Develop and maintain installation standards, procedures, troubleshooting guides, and best practices.
• Partner with Engineering and Product teams during prototype testing and product evaluations.
• Maintain installation records, documentation, photos, and quality assurance reports.
• Support the Commercial Vehicle Library by documenting vehicle-specific installation requirements and configurations.
• Deliver installation training sessions for customers, internal teams, and external partners.
• Maintain inventory of installation tools, equipment, and related assets.
• Escalate complex technical issues and customer concerns to appropriate departments when necessary.
• Ensure all installations adhere to the highest quality and safety standards.
• Travel extensively to customer locations, installation sites, and training events throughout the U.S. and Canada (Up to 75% travel is required).

Qualifications

• Minimum of 2 years of experience in electronic installation and troubleshooting on commercial fleet vehicles.
• Minimum of 2 years of experience in electronics, vehicle maintenance, or related technical fields.
• Strong understanding of vehicle electronics, systems integration, and diagnostic processes.
• Experience using electronic diagnostic equipment such as oscilloscopes and volt-ohm meters.
• Knowledge of multiplex wiring systems and vehicle electrical architecture.
• Advanced troubleshooting and problem-solving skills.
• Experience providing customer-facing technical support and training preferred.
• Strong communication, presentation, and interpersonal skills.
• Ability to explain complex technical concepts in a clear and understandable manner.
• Experience creating technical documentation, illustrations, or training materials is a plus.
• Formal electronics training, military technical training, trade school certification, or related education preferred.
• Ability to work collaboratively across departments and manage multiple priorities.
• Valid driver's license required.

Compensation & Benefits

• Compensation: Between $25,00 - $27,50 hourly
• Compensation Type: Full time- Non-Exempt
• Benefits: View Zonar Careers & Benefits

We are looking to hire creative people with the passion to build on our successes and take our company's performance to a new level.