Installation Manager

About Curative

Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent $150M in Series B funding and valuation at $1.275B, Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce.

Our north star guides everything we do: healthcare only works when people can actually use it. That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team.

If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We’re growing fast and looking for teammates who want to help transform health insurance for the better.

SUMMARY
Curative is reimagining health insurance by eliminating out-of-pocket costs and making care truly accessible. The Installation Manager will support the installation of new and renewal business sales. This position is responsible for managing tasks from post-sale and continuing through for active clients. The Installation Manager will focus on completing set-up milestones, supporting group and broker escalations throughout the year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficiently escalate and close group and member concerns and issues that are brought to our attention via the broker or group while tracking and trending such concerns and issues.
• Providing support to the Account Executives throughout the implementation process including but not limited to:
  • Discovery to gather all new client implementation requirements.
  • Ensure that all parties are up to date on implementation status and have clear actions for the next check-in that are aligned with onboarding success.
  • Ensuring all group documents are completed accurately and received timely.
  • Supporting enrollment meetings both virtually and on site as a back up to the account executive as needed.
  • Updating group and broker information company client management systems
  • Additional enrollment, eligibility, and contracting support as needed
  • Serving as a subject matter expert for Curative Health Plan benefits, implementation processes and procedures.
  • Develop proficiency in ENav enrollment platform and EDI enrollments
  • Nurture long term relationships with internal and external stakeholders.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Possess the ability to adapt quickly in a fast-paced, ever-changing environment
• Knowledge of state specific Health Plan Benefits
• Detailed oriented with experience with CRM systems
• Proficient in Microsoft Office Suite, Google Workspace and Adobe
• Fluent in spoken and written English (Spanish bilingual -preferred but not required)
• Possess excellent diplomacy and people skills.
• 3 years’ experience in Health Plan Sales, Benefit Counselling or Account Management
• Excellent, professional verbal and written communication skills

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remote position
• Must have password protected, stable high speed internet access - stipend will be provided
• Must have a quiet place, with no distractions to perform duties for work from home
• Work location MUST be secure and private to maintain HIPAA compliance for work from home
• Office equipment will be supplied including: PC, monitor, keyboard, mouse, headset
• While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear.
• The employee is frequently required to reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• For this position the percentage of expected Travel is: 0% of the time.

Training Expectations

• You will attend a 3-4 week minimum remote training program.
• Attendance is mandatory for the full training program.
• Training will be Monday through Friday 8:30am - 5pm PST.
• You will be required to take regular open book competency and retention exams intermittently during all weeks of training. Passing grades are 90% or above.
• We also request, with the exception of emergencies, that you do not request any time off within the first 120 days of employment. Any request within the first 120 days, if approved, will be unpaid.

Perks & Benefits 

• Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)

  • $0 copays and $0 deductibles (with completion of our Baseline Visit )

  • Preventive and primary care built in

  • Mental health support (Rula, Televero, Two Chairs, Recovery Unplugged)

  • One-on-one care navigation

  • Chronic condition programs (diabetes, weight, hypertension)

  • Maternity and family planning support

  • 24/7/365 Curative Telehealth

  • Pharmacy benefits 

• Comprehensive dental and vision coverage

• Employer-provided life and disability coverage with additional supplemental options

• Flexible spending accounts 

• Flexible work options: remote and in-person opportunities 

• Generous PTO policy plus 11 paid annual company holidays

• 401K for full-time employees

• Generous Up to 8–12 weeks paid parental leave, based on role eligibility.