West Coast- Inside Sales Representative-Retail

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives.

•Execute high-quality calls to prospects to secure new accounts. Prospecting will make up approximately 40% of the job requirement. The remaining 60% is managing active accounts.

•Complete all sales training opportunities as designed by HOYA.

•Maintain accurate records of all sales and prospecting activities, and update all competitive knowledge within the CRM system (SalesForce.com)

•Increase customer base through prospect calling, lead management, referrals, and supporting account expansion.

•Utilize all resources to manage your territory. (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, Accounts Receivables, Credit, etc.)

•Understand, create, and negotiate pricing within our pricing structure, and abide by the pricing guidelines set by HOYA.

•Plan, develop, and/or participate in product training, custom marketing programs, and events when needed.

•Resolve customer issues in a timely manner and use the opportunity to build stronger relationships.

•Support national marketing campaigns and collateral efforts.

•Establish a positive working relationship with colleagues.

•Travel as required, including possible weekend travel

COMPETENCIES:  

To perform the job successfully, an individual should demonstrate the following competencies:

• Sales Skills - Prospecting new customers, growing existing accounts, overcoming objections, identifying growth opportunities, upselling products.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.  
• Technical Skills – Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.  
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.  
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings 
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions. 
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.  
   

NOT EXCLUSIVE:

The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.

Education
•    High School Diploma or GED

Experience
•    Experience in the Optical Industry as it relates to ophthalmic lenses is required

Knowledge, Skills, and Abilities
•    Very strong written & verbal communication skills, including persuasion and sales presentations
•    Effective time management, organization, and multi-tasking skills
•    Decision-making, problem resolution and creative thinking skills
•    Excellent follow up skills
•    Computer Skills: Basic knowledge and skill on PC to operate PC based analytical equipment. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and SalesForce.com
•    Work without constant supervision
•    Attendance/Punctuality - Is consistently at work and on time

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.