Technical Inside Sales Representative

Overview

ABOUT THE COMPANY:

At Triple-S Steel we live and work by our core values.  Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success: 

Stability: All decisions made are measured in years, not quarters.

Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.

Chemistry: We foster and nurture an entrepreneurial spirit throughout the Triple-S family. That spirit permeates our DNA.

From a small family retail operation in Houston, our business has expanded across the US and S. America to sell over 1 Million tons per year. We supply steel for bridges, stadiums, barges and large buildings but one thing will always remain the same: We treat our customers and employees like family. 

Position Summary

The Technical Inside Sales Representative serves as the primary technical and commercial liaison between customers and manufacturing operations. This role is responsible for reviewing customer drawings, specifications, fabrication requirements, and manufacturing capabilities to prepare accurate quotations and ensure successful project execution. 

The ideal candidate possesses a strong understanding of steel fabrication processes, blueprint interpretation, welding, machining, forming, and manufacturing workflows. This position supports highly technical customers in industries such as aerospace, commercial space, defense, energy, heavy equipment, and industrial manufacturing where precision, quality, traceability, and on-time delivery are critical.

WHAT WE OFFER:

Our company offers great benefits, from tuition reimbursement to training and development opportunities. We also offer medical, dental, vision, FSA, HSA, commuter, long-term disability and group life insurance programs. Come join our team!

Responsibilities

• Review customer RFQs, engineering drawings, blueprints, and technical specifications.
• Evaluate manufacturability and collaborate with engineering and operations teams to determine fabrication methods and production requirements.
• Prepare detailed quotations for fabricated steel components, weldments, assemblies, and value-added processing services.
• Serve as the primary point of contact for technical questions regarding materials, fabrication processes, tolerances, and production capabilities.
• Coordinate customer requirements with production, quality, purchasing, inventory, and shipping departments.
• Monitor orders from quotation through shipment to ensure delivery commitments are met.
• Assist customers in identifying cost-effective fabrication solutions and alternative manufacturing methods.
• Interpret complex customer specifications, including welding requirements, material certifications, and quality standards.
• Support new product launches, prototypes, and production programs.
• Maintain frequent communication with customer procurement teams, engineers, and program managers.
• Manage customer expectations related to lead times, material availability, and production schedules.
• Investigate and resolve technical, quality, or delivery issues.
• Maintain accurate customer, quote, and order information within ERP and CRM systems.
• Support sales growth initiatives and identify opportunities for additional fabrication and processing services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Associate degree or bachelor's degree in engineering, manufacturing, technical sales, industrial technology, business, or equivalent fabrication or manufacturing experience may be considered.
• Minimum of 3-5 years of experience in steel fabrication, machining, manufacturing, technical estimating, project management, or technical inside sales.
• Experience supporting fabricated steel products, weldments, machined components, and custom manufacturing projects preferred.
• Aerospace, commercial space, defense, or high-specification manufacturing experience is highly desirable.
• Strong working knowledge:  Laser cutting, plasma cutting, oxy-fuel burning, and saw cutting, CNC machining and machining tolerances.. 
• Reading and interpreting engineering drawings and blueprints.
• AS9100 and ISO quality standards preferred.
• Strong mechanical aptitude and technical problem-solving skills.
• Ability to communicate effectively with engineers, project managers, production leaders, and customers.
• Strong estimating, quoting, and project coordination skills.

A successful Technical Inside Sales Representative understands both the commercial and technical aspects of fabrication. This individual can confidently discuss manufacturing methods, review complex engineering drawings, identify production challenges, develop accurate quotations, and ensure customer requirements are effectively translated into successful fabrication projects.