Inside Sales Rep - Remote

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

• uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness

JOB FUNCTIONS

• Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Completes and ensures accurate validation of insurance benefits
• Provides customer followup as required
• Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results

QualificationsEducation

• High School Diploma or General Education Degree (GED) Required

Work Experience

• Inside sales Required
• Computer, data-entry Required

Knowledge, Skills, and Abilities

• Must have excellent telephone customer service
• Must be computer literate
• English -- oral and written
• Must be at least 18 years of age
• Medical industry knowledge beneficial
• Type at least 25-30 words per minute
• This position requires use of your own equipment
  • The company does provide the hard phone
  • Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
  • Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone
    • 2 modem/router ports are required
  • Processor: 1.6 GHz or greater
  • Memory: Minimum of 8 GB RAM
  • Browser: Chrome, Edge
  • Operating System: Windows 11 (No Chromebooks, No Macs)
  • Monitors: Dual monitors
  • Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
  • Private HIPPA Compliant Workspace: must be in a non shared room of the residence