Infusion Intake Coordinator

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, and life
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling, etc.
• Comprehensive PTO and sick leave options
• 401k and matching programs
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

As the Home Infusion Intake Coordinator at AmeriPharma, you will collaborate with healthcare professionals, patients, and billing teams to facilitate the intake process for home infusion therapy. This role is critical in ensuring patients receive proper treatment, with medication dispensed, scheduled, and delivered effectively. You will also serve as a key point of contact for any clinical interventions that may require pharmacist involvement.

Schedule Details

• In-Person (Laguna Hills, CA)
• Monday-Friday, 8:00 AM - 4:30 PM

Duties and Responsibilities

• Patient Assessment: Conduct comprehensive assessments to determine patient eligibility for home infusion therapy, evaluating their medical condition, social and living situation, and identifying any barriers to successful treatment.
• Insurance Verification: Collaborate closely with the billing department to verify insurance coverage and benefits related to home infusion therapy.
• Patient Education: Provide clear, thorough information to patients and families regarding the home infusion therapy process, care transitions, and medication delivery procedures.
• Documentation and Reporting: Maintain accurate, up-to-date electronic records of patient information and track their progress throughout the intake process.
• Quality Assurance: Ensure strict adherence to healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address issues promptly, and continuously improve the intake process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to ensure the accurate ordering and timely delivery of medications, supplies, and equipment for home infusion therapy.
• Communication: Manage patient calls that require escalation to a pharmacist for clinical interventions, such as adverse events, patient status changes, medication counseling, or drug interaction checks.
• Perform other duties as assigned by the supervisor, including cross-training.

Required Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Outstanding organizational and time management skills, with a proven ability to meet deadlines
• Strong analytical and problem-solving capabilities
• Ability to prioritize and delegate tasks effectively
• Ability to thrive in a high-paced, occasionally stressful environment
• Proficiency in Microsoft Office Suite or related software

Education and Experience Requirements

• High School Diploma or GED certificate
• 1+ years of infusion intake experience

Preferred Qualifications

• Case management experience 
• Knowledge of TPN (Total Parenteral Nutrition)
• 1+ years of billing experience
• 1+ years of specialty pharmacy experience
• Patient Assessment: Conduct comprehensive assessments to determine patient eligibility for home infusion therapy, evaluating their medical condition, social and living situation, and identifying any barriers to successful treatment.
• Insurance Verification: Collaborate closely with the billing department to verify insurance coverage and benefits related to home infusion therapy.
• Patient Education: Provide clear, thorough information to patients and families regarding the home infusion therapy process, care transitions, and medication delivery procedures.
• Documentation and Reporting: Maintain accurate, up-to-date electronic records of patient information and track their progress throughout the intake process.
• Quality Assurance: Ensure strict adherence to healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address issues promptly, and continuously improve the intake process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to ensure the accurate ordering and timely delivery of medications, supplies, and equipment for home infusion therapy.
• Communication: Manage patient calls that require escalation to a pharmacist for clinical interventions, such as adverse events, patient status changes, medication counseling, or drug interaction checks.
• Perform other duties as assigned by the supervisor, including cross-training.

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements 

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.