Information Technology Specialist

Overview

The IT Specialist supports Brighton Resort’s technology infrastructure and ensures seamless technology operations for employees and guests. This hands-on role provides desktop and network support, assists with system administration, and helps maintain the resort’s IT and communication systems across mountain and base areas. The ideal candidate is a reliable problem-solver with strong customer service skills who enjoys working in an active mountain environment.

Responsibilities

• Provide desktop PC support to Brighton Resort employees and customers.
• Good communication and guest service skills with both technical and business team members.
• Assist with administering and maintaining production servers and enterprise applications that support Brighton Resort’s operations.
• Install and/or replacing network devices such as switches, wireless access points, wireless bridges, webcams, printers, phones, etc.
• Maintain network cabling infrastructure (indoor and outdoor). Repair or replace defective wiring.  Install wiring to support renovation, relocation, or new construction.  Terminate wiring.
• Maintain stocks of consumable supplies.
• May be assigned additional tasks.

Qualifications

• Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
• Knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
• Ability to use basic hand tools is required.
• Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
• Ski industry and/or related IT work experience is a plus.
• Valid driver’s license with an acceptable driving record for company insurance purposes.
• Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

Extent of Public Contact: 

This job requires extensive, daily contact with both the public, Brighton Resort guests and Brighton Resort employees.  Customer service is a key element of the job and adherence to Brighton Resort’s service values is mandatory.  For the most part, Brighton Resort employees are the IT department’s customers.

Physical Demands:

• Ability to lift up to 50 lbs.
• Ability to use common technician hand tools.
• Ability to work in areas without handicap access.
• Ability to work on a ladder.
• Ability to communicate verbally with public, customers and employees.
• Ability to read manuals, documentation and computer screens.
• Ability to operate a motor vehicle.

Working Conditions and Environment:

• Weekend work schedule required.
• Night work schedule may be required.
• The successful applicant will be required to carry a cellular phone and to be on call.
• Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
• Appropriate equipment will be provided for hazardous conditions.

Perks & Benefits:

• Unlimited season pass & access to passes for friends/family/spouse/dependents
• FREE UTA ski bus access
• Access to industry discounts (ExpertVoice, Liberty Mountain, Outdoor Prolink, other Utah ski resorts)
• Discounted membership at Momentum Indoor Climbing Gym
• Discounts at all Brighton outlets and all Boyne Resorts