Information Desk Receptionist
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Location:
Tallahassee, FL, US
Company:
Tallahassee Memorial Healthcare
Summary:
The primary responsibility is efficiently, courteously, and professionally answering calls to the TMH Information Desk and greeting/assisting all incoming visitors, patients, physicians, and colleagues. This role requires directing individuals to the correct service area or department while maintaining composure and strict patient/hospital confidentiality.
Requirements:
Hard Skills: Answering Phones, Greeting Visitors, Customer Service, Professionalism, Calmness, Tact, Diplomacy, Confidentiality, Keyboarding, Information Presentation
Experience: 0-2 years
Job Description:
WHO WE ARE & WHAT WE DO
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:
- Level II Trauma Center
- Primary Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
HOW YOU'LL MAKE AN IMPACT
Job Summary:
Responsible for efficient, courteous and professional answering of calls to the TMH Information Desk; greeting and assisting visitors, patients, physicians and colleagues who present to the TMH Information Desk in a courteous and professional manner making sure they are directed to the right area of service or department. Must always remain calm and professional regardless of the customer’s behavior. Skilled in courtesy, tact and diplomacy as he/she is usually the first contact a visitor or patient will meet. Must always maintain patient and hospital confidentiality.
Reports:
Director/Volunteer/Guest Svcs
Supervises:
None
WHAT YOU’LL NEED TO APPLY
Required Education:
High school diploma or GED.
Required Experience:
One-year experience in reception duties of greeting public and answering phones. Ability to effectively present information in a one-on-one or small group situations to visitors, patients, physicians and colleagues. Good language skills, able to be understood. Computer literacy and keyboarding skills.
Required Certification/License/Registry:
None
If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.
Please submit your application & resume TODAY! We look forward to speaking with you.
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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
