In-Room Dining Order Taker

Job Description

Temporary - FT In-Room Dining Order Taker

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The In-Room Dining Order Taker is responsible for providing exceptional service to guests by efficiently managing telephone orders for in-room dining services. This role involves taking guest orders, ensuring accuracy, promoting menu items, and processing orders for timely delivery. The Order Taker must maintain a professional and courteous demeanor while delivering excellent customer service.

Roles and Responsibilities

1. Answer telephone calls from guests promptly and courteously.
2. Assist guests in placing orders, providing recommendations, and addressing inquiries about the menu.
3. Accurately record guest orders, special requests, and dietary preferences.
4. Confirm orders with guests to ensure accuracy and completeness.
5. Input orders into the POS (Point of Sale) system for efficient preparation and delivery.
6. Maintain a thorough understanding of the menu items, including ingredients, preparation methods, and presentation.
7. Make menu suggestions to enhance the guest experience and upsell where appropriate.
8. Collaborate with the kitchen and service staff to ensure timely preparation and delivery of orders.
9. Communicate any special guest requests or instructions to the kitchen and service teams.
10.  Handle payment transactions accurately and securely.
11. Process cash, credit card, and room charge payments following established procedures.
12. Conduct quality checks on orders to ensure they meet the required standards before delivery.
13. Address and resolve any guest concerns or issues related to their orders.
14. Maintain accurate records of orders, guest information, and billing details.
15. Generate reports as needed for management and billing purposes.
16. Keep the workstation clean, organized, and well-maintained.
17. Ensure all necessary supplies, including menus and order forms, are readily available.

Qualifications

1. High school diploma or equivalent.
2. Previous experience in a customer service or telephone sales role is preferred.
3. Strong communication and interpersonal skills.
4. Familiarity with food and beverage menus and offerings.
5. Proficiency in using computer systems, POS software, and telephone systems.
6. Ability to handle cash and process payments accurately.
7. Excellent attention to detail and multitasking abilities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing.
• Must be able to lift 75 pounds at times.
• The job may require working in a fast-paced and sometimes high-pressure environment.

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

*The Maybourne Beverly Hills participates in E-Verify.*