IN PERSON Crisis Advocate Hotline On Call

Job Title:  On-Call Bilingual Spanish Hotline Advocate
FTE: On-call
Location: San Jose, CA

Schedule: No set schedule, on-call shifts when needed

Reports to: Associate Directors - Employee Engagement, Impact & Program Design, Professional Development & Training, Community Partnerships

Who We Are

Our mission is to end domestic violence in the moment and for all time.

In 1971, our founder Bea Robinson Mendez, concerned about the lack of services and options for domestic violence survivors, gathered a small group of her friends to figure out a solution.  They set up a shelter in a garage and established a hotline number to provide information and support to survivors. Unbeknownst to them, it would become the second domestic violence agency in California and the first bilingual domestic violence shelter in the nation. So began the story of Next Door Solutions to Domestic Violence (NDS). Domestic violence is the most prevalent form of gender-based violence, often the most frequently reported crime and arguably the one with the greatest damaging effect on our families, youth, and communities.  We are the only stand-alone, domestic violence agency in Santa Clara County, answering approximately 15,000 crisis calls and serving an average of 3,000 survivors of domestic violence annually. Our comprehensive, compassionate, bilingual and multicultural services are available free of charge to all individuals across the gender spectrum and of varying abilities.

By joining NDS, you become part of a team that serves thousands, uplifts community models of support, and looks first for a way to say “yes.”  NDS is a place where inclusion, diversity, equity, access, liberation (IDEAL) are not just celebrated, but they are central to our existence. We are emerging from the pandemic in a stage of rapid reflection, and change, which means exciting new opportunities are opening up for forming transformative community partnerships, nurturing our staff, and growing our team.

Culture and Climate

NDS has developed a supportive workplace culture where personal and professional connections are valued and facilitated. Our guiding values are:

• Oneness & Connectedness

• Survivor & Community Centered

• Compassionate Accountability

• Equity & Justice

• Inclusion for Liberation

Overview:

This position is responsible for covering shifts when needed and providing crucial support to hotline callers.  This bi-lingual advocate will provide information on agency programs and services, give referrals to community resources, support callers with safety planning and handle intake for women and children seeking shelter. 

Responsibilities: 

The Hotline Advocate offers assistance to hotline callers including the following:

• Act as the first point of contact for Next Door Solutions’ clients and the community; answer hotline calls in a supportive and client –defined way providing crisis counseling, safety planning and accurate information about Next Door Solutions’ services and referrals to community resources; conducting intake interviews and assessments; and advocating on behalf of clients with other agencies.  

• Provide trauma informed safety planning, crisis counseling services and support to shelter residents as needed.

• Compile statistical data as required

• Perform other related duties and assume other responsibilities as required in furthering the Agency mission, goals and objectives as directed by supervisor.

Requirements: 

• BA degree or equivalent experience in non-profit agency. 

• Bi-lingual English/Spanish

• Direct service experience in client-centered counseling and crisis intervention and experience working with victims/survivors of domestic violence from diverse backgrounds.

• Excellent communication and interpersonal skills with the ability to work as part of a team, exhibit flexibility, work under pressure in a crisis atmosphere and meet assigned deadlines.

• Knowledge of trauma-informed services.

• Ability to complete 40-hour domestic violence training program.