Import CHB Supervisor

Overview

Salary: $73,882 - $94,404 + eligible for bonus program

The Import CHB Supervisor oversees the daily operations of the customs brokerage and import team to ensure timely, accurate, and compliant processing of import shipments. This position ensures compliance with U.S. Customs and other government regulations, provides leadership to import staff, and supports operational efficiency through consistent process execution, training, and customer service. The Import Supervisor works closely with branch management to meet performance targets and customer expectations.

(* In applicable facilities, the Import CHB Supervisor may oversee Air BB, NVOCC, and CFS functions. )

Responsibilities

• Oversee process flows in compliance with company policy, CBP regulations, and applicable agency requirements.
• Support development and implementation of internal SOPs; monitor KPIs to ensure timely cargo recovery, clearance, and handover to brokers.
• Ensure accurate and compliant documentation is created, filed, and transmitted to appropriate government agencies.
• Respond to internal, customer, and customs requests regarding classification, duty rates, documentation, and import requirements.
• Provide oversight of client data records including rate agreements, HTS classifications, POAs, IRS data, and Customs Bonds, ensuring timely updates in proprietary systems (YUNAS).
• Collaborate with sales on customer-specific handling procedures and assist in onboarding new accounts.
• Monitor billing accuracy and timeliness; provide support with account reviews and A/R collections as needed.
• Arrange and coordinate transportation, warehousing, and distribution of imported goods; support vendor negotiations when required.
• Conduct entry audits to ensure compliance and quality standards are met.
• Assist with post-entry functions such as duty drawback, refunds, and issue resolution in coordination with the customs brokerage team.
• Contribute to monthly reporting for branch management.
• Train and onboard new employees, providing ongoing coaching and development, evaluate performance and addres performance concerns.
• Maintain strong working relationships with government agencies on behalf of the company and customers.
• Support audit and compliance programs, including JSOX and internal quality reviews.
• (In applicable facilities, will Supervise daily import activities, ensuring efficient handling of Air BB Import, Ocean Import, CHB, and CFS.)

Qualifications

• 4–6 years of experience import operations (Air and Ocean), including exposure to CHB functions; supervisory or lead experience strongly preferred.
• High School Diploma or GED required. Associates Degree preferred.
• Customs Brokerage License preferred.
• Strong working knowledge of CBP regulations and other import-related compliance requirements.
• Familiarity with CFS operations and warehouse processes is a plus.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with import systems and databases (experience with YUNAS preferred).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Maintain regular and punctual attendance.
• Prolonged sitting at a desk or computer terminal
• Frequent use of hands and fingers for typing, filing, and handling documents
• Occasional lifting of light items (up to 25 lbs), such as office supplies or mail
• Visual acuity for reading and computer work
• Walking short distances within the office or building
• May require use of personal protective equipment (PPE) in certain environments.

Environmental Demands

• • Hybrid workschedule remote and in-office settings.
  • Office environment - confined workspace or cubicle includes moderate noise (phones, printers, conversations)
  • Remote workspace should have internet connectivity, be quiet, secure, and ergonomic .
  • Requires ability to adapt to changing priorities and multitask in a dynamic environment.
  • Frequently communicates with coworkers and clients to exchange accurate information.
  • In-office presence may be required on scheduled days or for specific events, meetings, or team activities.
  • May involve travel or off-site meetings up to 5% of the time.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• 7 Paid Holidays 
• Eligble for OT pay if applicable 
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.