Implementation Specialist

About Melita

For more than 30 years, Melita Group has helped small and mid-sized employers solve the complexity of HR, Employee Benefits, and Payroll. We combine deep expertise with a modern technology platform to deliver outsourced services that let our clients focus on growing their businesses while we handle the operational backbone of their workforce. We are a results-driven, high-integrity organization that holds itself accountable to its promises, and our clients stay with us for years, often decades, because we treat their success as our own. As we scale, we are investing heavily in technology, automation, and AI to raise the bar on what an HR outsourcing partner can deliver.

The Opportunity

Every new client relationship begins with implementation, and the quality of that experience sets the trajectory for retention, expansion, and reference-ability for years to come. The Implementation Specialist is a hands-on role that supports bringing complex HR, benefits, and payroll clients live on our platform. You will do the configuration, data migration, and testing yourself, not just manage it from a distance.

Reporting to the Head of Implementations, you will support onboardings end to end and be the connective tissue that ensures what was sold is what gets delivered. This role is ideal for someone who has implemented outsourced Payroll and HR services at a PEO, an HRO, or an HRIS technology vendor, and who wants to do the work, contribute to the outcome, and help shape how we implement as we scale.

Reporting and Scope

• Reports to: Head of Implementations (Molly Taylor)
• Department and team: Client Success, Implementation Team
• Location: Remote (U.S.)
• Key partners: Sales, Client Success, Service Delivery, the internal Technology team, Product, and Finance, along with HRIS and benefits carrier partners

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Core Responsibilities:

Client Implementations (hands-on)

• Support and help execute new client onboardings across HR administration, payroll, benefits, and leave of absence services, from kickoff to a clean handoff to the ongoing service teams.
• Contribute directly to the outcomes that matter: time to live, client satisfaction at go-live, and a smooth transition to Service Delivery.
• Help build and maintain the implementation project plan, support progress against milestones, and help keep every workstream on schedule.

Platform Configuration, Data Migration, and Integrations (hands-on)

• Configure the client's HRIS and complete the build yourself on platforms including ADP Workforce Now, Paylocity, and Rippling, and in our Salesforce environment.
• Run data migrations and validate the results: employee data, payroll history, benefit plans and deductions, and PTO balances.
• Stand up the data interfaces that keep everything in sync, including benefits carrier EDI feeds and GL file feeds, partnering with our internal Technology team where deeper build is required.

Cross-Functional Partnership

• Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions.
• Be the connective tissue that ensures what was sold is what gets delivered.

AI, Automation, and Continuous Improvement

• Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. This is a priority investment area for Melita.
• Document and improve implementation workflows so each onboarding is faster and cleaner than the last.

What We Are Looking For

• Very strong, hands-on experience supporting and implementing outsourced Payroll and HR services, ideally gained at a PEO, an HRO, or an HRIS technology vendor that installs a full HRIS together with outsourced services.
• Hands-on HRIS implementation experience on one or more major platforms (ADP Workforce Now, Paylocity, or Rippling), including configuration and data migration.
• Hands-on payroll processing experience, multi-state processing, tax setup, and mid-year conversions with YTD balancing
• A proven track record running end-to-end implementations and managing a project plan across multiple workstreams and deadlines.
• A natural problem-solver who thrives on complexity and drives clarity, and a systems thinker who bridges workflows across teams.
• Excellent communication skills and a high-integrity, client-first approach.

Qualifications:

Preferred Qualifications

• Experience implementing benefits administration and leave of absence services, not only payroll and HR.
• Familiarity with benefits carrier EDI feeds, GL file feeds, and integrations across HRIS, payroll, and benefits systems.
• Experience with Salesforce and with AI-enabled or automation-heavy implementation workflows.
• A project management credential (for example PMP or CAPM) is a plus but not required.
• A payroll professional credential (for example FPC or CPP) is a plus but not required.

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