Implementation Manager (bilingual)
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Crio Inc.
US
Summary
Manage the end-to-end onboarding process for new clients, including setting up trainings and coordinating with cross-functional teams. Collaborate to optimize the customer experience by identifying pain points and use cases throughout the implementation phase.
Job Description
As an Implementation Manager you’ll be working under the umbrella of the Customer Experience Department at CRIO. You’ll be the first point of contact for our newest clients post-sale and provide an overview of the onboarding project, set up recurring calls/trainings with critical stakeholders at the client level, and collaborate with other CRIO teams/departments to help expand and optimize the capacity of the team.
RESPONSIBILITIES:
- Manage onboarding process for newly-signed CRIO clients
- Evaluate product / feature use, and coordinate engagement through structured onboarding process
- Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
- Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
- Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.
QUALIFICATIONS:
- BA/BS degree preferred
- 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
- Excellent writing, interpersonal, organizational and time management skills
- Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
- Ability to work independently yet support team responsibilities and goals
- High integrity and positive can-do attitude
- Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
- Experience with Looker a plus
- Prior work experience in, healthcare, SAAS, clinical research or academia
- Bilingual (English/Spanish) language skills strongly preferred
Join us at CRIO and be part of a dynamic team dedicated to revolutionizing the clinical research industry. Apply today to embark on a rewarding career journey!
At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Salary Range - $70,000 --- $78,000
Crio Inc was founded in 2010 with the goal of introducing the world to a new way to consume cocoa and healthy chocolate products. Crio has developed a patent-pending process of harvesting and fermenting raw or organically grown cocoa beans that are then hand-sorted, roasted, ground, and packaged in their manufacturing center in Utah.
Their flagship product is Crio Brü, which can be prepared by consumers in their coffee making equipment and consumed hot or cold for a delicious, healthy beverage that contains no sugar, no chemicals, no gluten, and no dairy.
ANTIOXIDANTS – Raw cocoa beans, by weight, have more antioxidants than almost any food in the world. Even after it has been roasted and brewed, Crio Brü has 150% more antioxidants than pure pomegranate juice.
LOW-CALORIE – With only 10 calories, 0 grams fat, 0 grams sugar, 0 milligrams sodium and 1.5 grams of carbohydrates per 6 oz. cup, as well as the fact that cocoa is an appetite suppressant, Crio Brü is without question the most slimming “chocolate” drink on the market.
ENERGY - Crio Brü contains a natural stimulant called theobromine which is gentle, long-lasting and non-addictive. Theobromine makes you feel focused, energized and on top of the world. Crio Brü provides natural, healthy and long-lasting energy without the negative effects of stimulants found in other drinks.
Founded
2010
Company size
11-50 employees
Industry
Food & Beverages
Org type
Privately Held
Headquarters
Lindon, UT
Crio Inc was founded in 2010 with the goal of introducing the world to a new way to consume cocoa and healthy chocolate products. Crio has developed a patent-pending process of harvesting and fermenting raw or organically grown cocoa beans that are then hand-sorted, roasted, ground, and packaged in their manufacturing center in Utah.
Their flagship product is Crio Brü, which can be prepared by consumers in their coffee making equipment and consumed hot or cold for a delicious, healthy beverage that contains no sugar, no chemicals, no gluten, and no dairy.
ANTIOXIDANTS – Raw cocoa beans, by weight, have more antioxidants than almost any food in the world. Even after it has been roasted and brewed, Crio Brü has 150% more antioxidants than pure pomegranate juice.
LOW-CALORIE – With only 10 calories, 0 grams fat, 0 grams sugar, 0 milligrams sodium and 1.5 grams of carbohydrates per 6 oz. cup, as well as the fact that cocoa is an appetite suppressant, Crio Brü is without question the most slimming “chocolate” drink on the market.
ENERGY - Crio Brü contains a natural stimulant called theobromine which is gentle, long-lasting and non-addictive. Theobromine makes you feel focused, energized and on top of the world. Crio Brü provides natural, healthy and long-lasting energy without the negative effects of stimulants found in other drinks.
Founded
2010
Company size
11-50 employees
Industry
Food & Beverages
Org type
Privately Held
Headquarters
Lindon, UT
