Hybrid Manager- EST/CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Hybrid Manager

Position Summary:

The Hybrid Manager is responsible for a team of Hybrid Sales Representatives (HSR) achieving goals, delivering results, expense management, and maximizing results, and client satisfaction. Additionally, this role is also responsible for assisting and working collaboratively with the program leadership that may include Sales Managers and the Program Director when needed to execute program-specific activities and responsibilities. Eastern and Central time zones preferred.

Essential Duties/Responsibilities:

• Translate program requirements, based on the executed Statement of Work, into strategic initiatives for successful execution of contractual deliverables
• Develop and maintain strong working relationships with Client stakeholders, serving as a trusted operational and strategic partner while ensuring high levels of client satisfaction.
• Partner with Program Director and Client stakeholders to develop and execute sales strategies, territory coverage plans, and tactical initiatives that drive achievement of program objectives and business goals.
• Accountable for achieving team sales goals, performance metrics, quality standards, and other contractual objectives.
• Responsible for the hiring and selection process for backfills and new positions

• Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies and personnel policies, procedures, and guidelines

• Other duties as assigned

• Manage a team of HSRs in all areas of their employment:
  • Communicate team objectives in ways that promote teamwork and create a strong sense of shared goals among team members
  • Conduct cube rides and field rides to deliver timely and constructive feedback on quality and content of their calls as per expectations set by the client, using approved Coaching Guide forms and Field Coaching Report

• Provide coaching and support for assigned team of HSRs by observing product discussions and selling skills and providing feedback in collaboration with the Program Director
• Monitor HSR productivity, workload and outputs ensuring compliance with policies and processes and addressing issues through corrective action processes as they arise
• Continuously assess HSR performance as it pertains to project progress, results and timelines and create and deliver individual development plans and performance appraisals according to Amplity’s performance management policies and standards

• Create a team-oriented, productive, and positive work environment by developing and mentoring team members through individual and team meetings
• Monitor employee compliance with all company policies and procedures and engage/work with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
• Manage conflict and employee relations on the team, engaging Amplity Human Resources when appropriate
• Provide administrative oversight –maintain documentation of team members' attendance, approve time off, schedules, expense reports, etc.

Education and Experience:

Required:

• BA/BS degree or equivalent experience
• 3+ years of management experience including ownership of technology, process
• management, training, quality, etc.
• 3+ years Inside Sales or Hybrid Sales experience
• Experience in aesthetics, pharmaceutical or healthcare industry

Knowledge, Skills and Abilities:

• Strong problem-solving, decision-making, and conflict resolution skills.
• Excellent written, verbal, interpersonal, presentation, facilitation, and active listening skills.
• Strong organizational skills and attention to detail, with the ability to effectively manage multiple priorities in a fast-paced, matrixed environment.
• Demonstrated ability to coach, mentor, and develop sales professionals to achieve performance goals and support career growth.
• Experience managing employee performance, including goal setting, feedback, corrective action, and talent development.
• Proven ability to lead change initiatives and effectively manage change in a dynamic business environment.
• Ability to effectively build relationships and collaborate with stakeholders at all levels of the organization and with client partners.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), CRM platforms, and virtual communication technologies.
• Ability to travel approximately 50% of applicable working days.

Key Performance Competencies:

• Decision Quality
• Dealing with Ambiguity
• Creativity
• Business Acumen
• Planning
• Driving for Results
• Organizational Agility
• Interpersonal Savvy
• Motivating others
• Assessing and Selecting Talent
• Developing Direct Reports
• Strategic Agility
• Managing Vision and Purpose
• Conflict Management

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.