HVAC Support Specialist

Job DetailsJob Location: Phoenix, AZ 85040Salary Range: $75,000.00 - $85,000.00 SalaryAmerican Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven HVAC Support Specialist to join our team. This position is full-time (typically 8:00 a.m. - 5:00 p.m)

About the position:

As an HVAC Support Specialist, you will provide Application & Technical Support and Customer Service including complex and commercial quotes and fulfillment orders for HVAC unitary and Ductless mini-split equipment and accessories.

Answer calls from contractors and branch associates surrounding questions on installation, operation, troubleshooting, and service for all unitary and ductless HVAC equipment brands company-wide 

Provide application solution and product selection support 

Prepare and maintain quotes and orders for complex residential and commercial equipment, including larger tonnage and three phase units 

Review plans/specs and properly size commercial equipment 

Work with branch teams to coordinate equipment availability and delivery 

Conduct various levels and types of HVAC Product & Technical trainings, including technical training programs involving ARS HVAC products, installation, troubleshooting and other service throughout the region 

Trains on safety, installation, programming, maintenance, and repair of ARS HVAC products, and equipment directly related to diverse applications. 

Perform a variety of tasks, during occasional non-training periods including, but not limited to, field inspections, technical site visits and fielding phone calls from various sources. 

Interact with internal department leaders and staff as necessary, such as Marketing, IT, Product Development, or the Sales Teams as necessary to jointly support business operations and departments. 

Document weekly responsibilities through required training reports, expense reports, emails, and phone calls. Submit required documents, reports, or information within the required timeframes set forth by the company. 

Ensuring training objectives are met, including product or audience specific trainings 

Maintain record of customer service work in designated application 

Other duties as assigned by management 

Qualifications
A minimum of a High School Diploma is required. Certifications or Degree preferred. 

Employee must pass a pre-employment drug screen 

Ability to maintain a valid driver’s license 

Must be able to communicate well with others 

Strong Customer Service skills 

Ability to handle multiple tasks 

Strong computer knowledge  

Strong work ethic, self-motivated 

Willing to learn technical aspects of HVAC products  

A minimum of 5 years of HVAC industry experience and at least 2 years outside sales, counter sales or contractor experience.