HR Time and Attendance Analyst
Boost your chances before you apply.
Prestige Employee Administrators
US
Summary
The HR Time and Attendance Analyst provides front-line support to clients by troubleshooting timekeeping platform issues and assisting with system configurations. They also manage client inquiries, track resolutions, and collaborate with internal teams to enhance the overall client experience.
Job Description
Position Summary:
PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience.Key Responsibilities:
- Client Support & Troubleshooting
- Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
- Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
- Guide clients through system navigation, functionality questions, and problem resolution in real-time.
- System Configuration & Administration
- Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
- Support onboarding of new clients and system users within timekeeping platforms.
- Reporting & Feedback
- Track, log, and report on client interactions, open issues, and resolutions using internal systems.
- Identify patterns or recurring issues and suggest improvements to workflows or training materials.
Required Experience & Qualifications:
- 1–3 years of experience with timekeeping, HRIS, or payroll systems.
- Experience working with a time and labor management system
- Prior experience in a client-facing role, with a strong focus on customer service and communication.
- Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.
Key Skills & Competencies:
- Excellent verbal and written communication skills with a strong customer service orientation.
- Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
- Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
- Self-motivated with the ability to work independently and as part of a cross-functional team.
- Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.
PrestigePEO empowers small and mid-sized businesses (SMBs) to simplify HR by offering end-to-end support for employee benefits management, payroll administration, workers’ compliance, HR guidance, and more. Merging the power of industry-leading customer service with innovative technology options, PrestigePEO delivers a full spectrum of HR services and solutions to help SMBs lower employee benefit costs, reduce administrative workloads, and manage critical HR functions.
Our HR solutions have a national reach with Professional Employer Organization (PEO) certifications in 50 states. PrestigePEO has earned Employer Services Assurance Corporation (ESAC), a PEO company’s highest level of accreditation and gold standard for PEO best practices and financial reliability. We are #17 on Crain’s New York Business list of “NY Area’s Largest Privately Held Companies”, as well as one of Long Island Business News’s Best Places to Work. PrestigePEO is also the recipient of the Business Achievement Awards from HIA-LI and named “One of the Fastest Growing Privately Held Firms in America” in 2008-2012, 2015-2017, 2020-2021, and 2023 by Inc. 5000.
Founded
1998
Company size
201-500 employees
Industry
Human Resources Services
Org type
Privately Held
Headquarters
Melville, NY
PrestigePEO empowers small and mid-sized businesses (SMBs) to simplify HR by offering end-to-end support for employee benefits management, payroll administration, workers’ compliance, HR guidance, and more. Merging the power of industry-leading customer service with innovative technology options, PrestigePEO delivers a full spectrum of HR services and solutions to help SMBs lower employee benefit costs, reduce administrative workloads, and manage critical HR functions.
Our HR solutions have a national reach with Professional Employer Organization (PEO) certifications in 50 states. PrestigePEO has earned Employer Services Assurance Corporation (ESAC), a PEO company’s highest level of accreditation and gold standard for PEO best practices and financial reliability. We are #17 on Crain’s New York Business list of “NY Area’s Largest Privately Held Companies”, as well as one of Long Island Business News’s Best Places to Work. PrestigePEO is also the recipient of the Business Achievement Awards from HIA-LI and named “One of the Fastest Growing Privately Held Firms in America” in 2008-2012, 2015-2017, 2020-2021, and 2023 by Inc. 5000.
Founded
1998
Company size
201-500 employees
Industry
Human Resources Services
Org type
Privately Held
Headquarters
Melville, NY
