HR Generalist

Job DetailsJob Location: HQ Offices - New York, NY 10016Salary Range: $67,600.00 - $70,000.00 Salary/yearHuman Resources Generalist

Salary Range: $67,600–$70,000 annually
Classification: Full-Time, Exempt

Position Overview

At Joe Coffee Company, we believe great hospitality starts with great people. The Human Resources Generalist plays a key role in supporting our employees and managers across the full employee lifecycle while helping foster an inclusive, people-centered workplace culture.

This is a hands-on, administrative HR role responsible for payroll processing, recruiting, onboarding, employee relations, compliance, benefits administration, and HR operations. The Human Resources Generalist works closely with and is supported by the Director of People and Culture.

The ideal candidate is empathetic, highly organized, detail-oriented, solutions-focused, and passionate about creating thoughtful employee experiences in a fast-paced environment.

Key Responsibilities

Payroll & HR Administration

Process weekly payroll through the company’s payroll provider, including compensation changes, reimbursements, deductions, and time-off approvals
Maintain payroll and scheduling platforms to ensure accurate payroll data, tip distribution, PTO and sick time tracking, payroll codes, and legal compliance
Generate reports and HR data as requested by leadership and cross-functional teams.
Maintain accurate employee records and personnel files in compliance with federal, state, and local requirements
Review and process invoices related to HR vendors and coordinate payment submissions with Accounting

Recruitment & Employee Lifecycle

Manage full-cycle recruitment, including job postings, candidate screening, interview coordination, and collaboration with hiring managers and the HR Director on final hiring decisions
Coordinate and manage onboarding and offboarding processes to ensure a seamless employee experience
Maintain and improve standardized onboarding procedures that support employee integration and company culture
Serve as a primary point of contact for new hires during onboarding.
Partner with the HR Director and HQ Manager to coordinate equipment setup and account access for new employees
Conduct exit interviews, when appropriate, and identify trends and opportunities for improvement.
Process offboarding documentation including benefits updates, final pay coordination, and termination paperwork
Revoke system access and recover company property from departing employees

Employee Relations

Serve as a trusted resource for employees and managers by helping address workplace concerns with professionalism, empathy, and confidentiality
Support employee relations investigations alongside the HR Director, including documentation and follow-up recommendations
Maintain accurate and confidential employee relations records and incident documentation
Provide guidance to managers regarding performance management, disciplinary processes, and termination procedures in partnership with the HR Director
Collaborate with legal counsel when necessary to ensure compliance with employment laws and best practices
Help foster a respectful, inclusive, and supportive workplace culture aligned with Joe Coffee’s values

Training & Development

Support company-wide training and development initiatives
Help coordinate required trainings and educational opportunities for employees and managers
Promote respectful communication and workplace professionalism at all levels of the organization

Compliance

Ensure compliance with applicable federal, state, and local employment laws and regulations
Assist in maintaining and updating HR policies, procedures, and internal documentation
Coordinate annual audits and compliance processes including Workers’ Compensation, 401(k) compliance testing, and Section 125 testing
Assist in the administration of Workers’ Compensation and unemployment claims, partnering with employees, managers, and third-party vendors to ensure timely communication, documentation, and compliance.
Administer annual mandatory trainings, including Anti-Sexual Harassment Training 

Benefits Administration

Administer employee benefit programs and serve as the primary contact for benefits-related questions
Partner with brokers and vendors to support benefit enhancements and employee education initiatives
Coordinate benefits communications, webinars, and enrollment support for employees
Partner with HR Director to manage annual open enrollment processes and communicate plan updates
Administer the company’s 401(k) plan and support employee participation
Manage employee leave programs including New York Paid Family Leave (NYPFL), FMLA, and other applicable leave policies.

Benefits & Perks

Joe Coffee Company offers a competitive benefits package for eligible employees, which may include:

Medical, dental, and vision insurance
Paid parental and family leave programs
401(k) retirement plan
Commuter benefits
Employee Assistance Program (EAP)
Company discounts
Professional development and growth opportunities
PTO, paid holidays, and paid sick leave 

Work Environment & Schedule

This is a full-time exempt position based in New York City. This role may require occasional travel between cafe and office locations as needed. Candidates should be comfortable working in both office and hospitality environments and managing multiple priorities in a fast-paced setting.

Equal Employment Opportunity

Joe Coffee Company is an equal opportunity employer and is committed to creating an inclusive and welcoming workplace for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, citizenship status, or any other protected characteristic under applicable federal, state, or local law.

We encourage applicants from historically underrepresented communities to apply and are committed to fostering a workplace grounded in respect, equity, and belonging.
QualificationsQualifications

2–3 years of experience in Human Resources, HR Operations, Payroll, Benefits Administration, or a related administrative role
Experience supporting employee benefits administration, including enrollment, eligibility, employee inquiries, and benefits-related recordkeeping
Working knowledge of ACA requirements, including employee eligibility, measurement and stability periods, and compliance administration
Knowledge of federal, New York State, and New York City employment laws and regulations preferred
Strong organizational skills with exceptional attention to detail and follow-through
Ability to manage sensitive and confidential information with discretion
Excellent communication and interpersonal skills
Experience with HRIS, payroll, benefits, and scheduling systems preferred
Ability to prioritize multiple tasks and adapt in a fast-paced environment
Commitment to equity, inclusion, and respectful workplace practices