Housing Case Manager

Overview

Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.

The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives. 

The Case Manager provides engagement and supportive services using a harm reduction approach to stigmatized populations which may include people who have substance use disorders, engagement with child welfare systems, have significant mental health diagnoses or physical health issues. Our programs include 24/7 enhanced shelter, permanent supportive housing, day centers, street outreach, scattered sites housing stabilization programs, and integrated health clinics. The emphasis is on meeting individuals “where they are at” and providing non-judgmental, non-coercive services and resources to individuals with a focus on housing stabilization.  The Case Manager will work directly with participants to obtain/maintain stabilized permanent housing and to develop an individualized stability plan. Case Managers will work closely with various providers, support services, and community resources.     

Case Manager positions offer a compensation range of $27.27 – $30.34 per hour (DOE)

Full‑time, 40‑hour positions include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

• Work with clients to identify barriers to create and document a housing stability plan in the case management database.  
• Build rapport, provide support and advocate for a diverse range of clients including individuals who are actively using substances and/or are living with significant mental/physical health challenges using harm reduction approaches when applicable.   
• Participate in verbal de-escalation and other interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment. 
• Provide support and mediate disputes between clients. 
• Adhere to and follow program specific guidelines and regulations.  
• Assist clients in mitigating behaviors that could adversely affect their ability to continue in the program by participating in care coordination and care review meetings.   
• Assist clients in obtaining documentation needed to obtain/maintain housing and accompany clients to outside appointments as needed.  
• Meet with clients on an ongoing basis to ensure that they are making progress on their goals. 
• Provide clients with referrals to other community resources to resolve barriers to housing, and develop and maintain cooperative relationships with current programs providing services. 
• Assist clients in moving into/maintaining their housing units as needed. 
• Ensure the client documentation aligns with agency and program standards.  
• Attend staff meetings, workshops, retreats, community meetings and in-service training as provided. 
• Maintain accurate record of hours worked and turn in timesheets on schedule. 
• Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. 
• Follow established credit card policy for any purchases. 
• Work in-person at a program and attend required in-person agency meetings.
• Other Duties as assigned. 

Job Conditions:

This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes or other bio-hazardous materials in the course of doing business.  In addition, there is potential for exposure to bloodborne pathogens. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call.

This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders.  These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.

Physical Requirements:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

Mental Acuity Requirements:

The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.

Qualifications

Minimum Qualifications

• Associate’s degree in social work, social services or related field or equivalent work experience or credentialing such as a certified peer counselor.  
• One to two years’ experience performing work related to housing and/or employment assistance. 
• Must be able to attend required meetings and trainings. 
• Understanding of problems homeless individuals and families often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness. 
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. 
• Proficiency with Microsoft offices suite, strong written and oral communication skills and ability to quickly learn the client services database. 
• Ability to work independently and as a member of a staff team. 
• Must have the capacity to take initiative to ensure job duties and client outcome expectations are met. 
• Support and uphold the mission, beliefs and values of the Coordinated Care Agency, Catholic Community Services and Catholic Housing Services.  
• Willingness to learn and work within a diverse environment. 
• Criminal history background checks are required prior to employment. 
• Commitment to harm reduction program model.  
• Access to reliable transportation to travel throughout King County as needed for the program. 

Preferred Qualifications

• Bachelor's degree in social work, social services or related field. 
• Valid WA State Driver's License and ability to meet CCS Driving Policy requirements. 
• Knowledge of the local subsidized housing and low-rent private housing market. 
• Relevant experience with high-acuity and/or chronically unhoused individuals.
• Secondary language proficiency. 

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin.  We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community.  We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.