Housekeeping Supervisor

Job Details: Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA, Salary Range: $19.00 - $19.00Hourly, POSITION OVERVIEW: As the Housekeeping Supervisor, you are responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Executive Housekeeper's functions in his/her absence. You will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses. This industry functions seven (7) days a week, twenty-four (24) hours a day.

JOB RESPONSIBILTIES:

Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
Always maintain positive guest relations at all time and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.
Conduct training of staff as assigned.
Communicate effectively with guests as well as team members
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Verify room status on A.M. report; report discrepancy rooms; prioritize & update status of check-out rooms.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets to assign staff and review priorities.
Assign designated guest room keys to assigned staff. Maintain accurate record of such and ensure security of keys.
Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Housekeeping Room Attendant and relay any deficiencies to be corrected.
Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/lobby attendants, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies. Must act as quickly and responsibly as possible to return the building to its normal operating status.
Assist Assistant Executive and Executive Housekeeper on managerial duties as assigned.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the positionQualifications: EDUCATION & EXPERIENCE:

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
Minimum of 2 years of experience as a Housekeeping Room Attendant.
Minimum of 2-3 years of experience managing entry level employees. Proven experience of working in a similar role.
Good understanding of the English language and communication skills both written and verbal.
Prefer previous experience as Housekeeping Supervisor/Inspector
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling

PHYSICAL REQUIREMENTS:

Exert physical effort in lifting/transporting at least 50 pounds.
Push/pull carts and other equipment Up to 150 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Work environment – Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Must be able to reach above head and shoulder height to perform job duties.