Housekeeping Supervisor

Job DetailsJob Location: The Loren at Lady Bird Lake - AUSTIN, TX 78704Salary Range: $23.00 HourlyJob Shift: AnyAbout Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

 Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary 

The Housekeeping Supervisor supervises all housekeeping department associates and ensures the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry, and other assigned areas. Coordinates all functions of the Housekeeping department and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Job Summary/Responsibilities

Primary duties include; directing, interviewing, hiring, training, counseling, plan work schedules, assign work duties of Housekeeping associates.
Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Be able to perform and complete all tasks and duties on the shift in a timely and efficient manner. 
Always maintain proper etiquette in an attentive, friendly, courteous, and service-oriented manner with guests and employees of all levels.
All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Responsibilities

5-10 associates

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

Integrity and Respect
Communication
Innovation
Teamwork and Relationships
Hospitality
Job Excellence

QualificationsEducation/Formal Training

One to two years of post-high school education, preferred.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory/management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate with guests and staff
Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
Carrying up to 35 lbs. of supplies.
Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required.
Ability to communicate information and hotel services to management and guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.
Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
Ability to interpret reports.
Mobility -continuous movement throughout hotel. Continuous standing -90% of shift.
Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Inside 95% of shift.