Housekeeping Quality Assurance Supervisor

Overview

The Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including, Housekeeping Room Attendants, Housepersons and Public Area Attendants to ensure the hotel’s quality standards are met. Additionally, based on business need, the Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) will be expected to perform regular housekeeping duties as directed by resort management.

Responsibilities

Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) responsibilities include, but are not limited to:

• Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently

• Thoroughly inspects the hotel’s guest rooms, common areas, and storerooms to ensure cleanliness standards are met

• Updates appropriate team members of the status of each guest room

• Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues

• Inspects for any damages and immediately reports to the manager

• Efficiently manages, stocks, and controls linen, supplies, and equipment and closets

• Performs cleaning duties based on business volume and the resort’s needs

• Completes daily room assignments/section assignments for Housekeeping Room Attendants, Housepersons, and Public Area Attendants if needed

• Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction

• Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues

• Greets guests and provides prompt and courteous service

• Clean the resort guest rooms/condos as required, including, but not limited to: dusting, vacuuming, changing linens, trash removal, cleaning bathrooms, kitchen area, and common areas

• Other duties as assigned

‎Qualifications

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Must be able to stand for long periods of time

• Passion for providing exceptional service to guests and team members

• Responsibility, reliability, and honesty

• Teamwork and collaboration

• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. 

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up 

Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.