Housekeeper

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

About the Role:

Cleans guest rooms in the resort to meet total customer satisfaction and established standards.

Essential Duties and Responsibilities include the following:

• Clean all assigned area (rooms, bathrooms and kitchens) according to established housekeeping standards and procedures.
• Vacuums, sweeps and mops floors in rooms the proper way.
• Cleans upholstered furniture, carpets and draperies when needed.
• Dusts furniture. Washes walls, ceiling, baseboards and woodwork.        
• Washes windows, door panels and sills.
• Empties wastebaskets and empties and cleans ashtrays.
• Replenishes all guest room supplies to the established pars.
• Sorts, counts, folds, mark, and/or carry linens to make beds.
• Assist in laundry if needed.
• Report any maintenance requirements immediately to the inspector of your assigned section.
• Turn in all Lost and Found articles to the lost and found room with proper information indicated on packaging. 
• Renders personal assistance to patrons. 
• Regular and reliable attendance.
• Attend scheduled training seminars and department meetings.
• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests.        Does not discuss confidential items with fellow associates or work-related issues with members or guests.
• Other tasks as assigned by management.

QUALIFICATION STANDARDS:

Education and Experience: 

• Must be able to read, write and speak English.  
• Prior experience or training in cleaning is required.  
• Willingness to work and be a part of a team is essential.
• Able to work varied schedule, including weekends and holidays 

Physical Abilities: 

The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Average physical mobility, which may include moving from place to place in all areas of the Resort.
• Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job.
• Average physical strength to handle office materials and tools.
• Average physical strength to handle less than 75 pound objects.
• Average dexterity of hands and fingers.
• Average coordination, including eye-hand, hand-foot.  
• Average to high endurance.
• Average concentration/intensity.
• Average complexity of decision making.
• Average to high ability to organize workload to determine priority of duties as related to the specific job title.        
• Includes good communications skills, team work, and the ability to work on own.