House Operations Manager 70%25 - University Campus - Behavioral Health

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Position Summary:

The House Operations Manager (HOM) coordinates and facilitates patient care functions within the hospital during evening, night, weekend and holiday shifts in the absences of hospital administration and department leaders. This individual assures that hospital policies and procedures are followed. They will notify appropriate nursing director and/or hospital administrator on-call of any problems or situations above his/her authority to solve that are of a complex or unusual nature. Positions in this job family usually have limited involvement in direct patient care and focus their efforts in planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments.

Position Responsibilities:

·         Evaluates staff productivity and efficiency, and initiates change to maximize optimal utilization of staff.

·         Manages the talents, strengths and behaviors of each individual in a work group and provides each employee with the opportunity to contribute to the goals of the unit. 

·         Assures staff member compliances with orientation, annual competencies, aggressive behavior management, and online CQ.

·         Collaborates with unit-based leaders as needed, to actively seek participation from staff on decision-making and customer service improvement activities provides staff incentives and rewards for contributions toward achievement of service excellence, in collaboration with designated unit leaders as needed. 

·         Demonstrates commitment to people; coaches staff to participate in team decision-making.

·         Assures performance expectations are clearly understood. 

·         Holds staff accountable to meet or exceed patient needs/expectations as well as maintain standards of collaboration and respect within and among multidisciplinary teams.

·         Provides feedback for staff evaluations on time with written, solid justification.

·         Recognizes trends and provides appropriate feedback to unit manager.  

·         Manages schedules, including accurate timely documentation of leave, for members of the BHS float pool. 

·         Adheres to all Iowa Health Care guidelines and Labor-Management agreements.

·         Creates an atmosphere which provides for effective recruitment and retention of qualified staff.

·         Critically analyzes staffing needs and available resources to maintain staffing coverage to provide safe patient care.

·         Motivates staff to high performance by exercising strong stewardship of university resources. 

·         Ability to work with a variety of backgrounds and perspectives. 

·         Serves as a resource for nursing staff.

·         Provides managerial and clinical leadership to establish and/or maintain efficient and effective systems for provision of patient care to ensure optimal patient outcomes.

·         Consistently makes sound judgments after gathering factual, objective information.

·         Identifies operational problems and takes action to correct the specific problems notifying administrator on call when appropriate.

·         Identifies inefficiencies in current practice/processes, demonstrates tolerance for change and recommends ways to enhance the process.

·         Incorporates the principles of Service Excellence to ensure positive patient/customer relations.

·         Formulates, reviews, and revises policies and other standards of professional practice essential for optimum delivery of care; assures compliance with established standards of care (practice and performance).

·         Participates in the emergency response events/exercises and has the capacity to delegate and direct staff in the event of emergency.

·         Expedites admission and discharge process to optimize patient throughput. 

·         Assesses care coordination within multidisciplinary team to maximize customer service and continuity of care.

·         Mediates problems involving patients or family members, hospital staff or the public.

·         Monitors patient volume and ongoing changes in patient, acuity, and complexity.

·         Provides leadership during emergency situations.

·         Interprets, communicates, implements and monitors goals and objectives articulated in the institutional, departmental and/or divisional strategic plan as directed by nursing leadership.

·         Participates in task forces and/or committees that look beyond current reality to forecast future direction, takes risks, challenges traditional assumptions and solves problems creatively.

·         Uses computer feedback in planning and providing services. 

·         Participates in identifying innovative models of care utilizing skills of the multidisciplinary team yielding efficient and effective outcomes.

·         Facilitates multidisciplinary participation in clinical problem solving.

·         Coaches the staff in implementation of standards of care, professional development, promotes staff specialty & clinical certifications, adherence to the standards of regulatory bodies (i.e., The Joint Commission, OSHA, and other regulatory bodies as appropriate)

·         Educates and mentors staff in the management of complex patient care issues.

·         Actively participates in and supports the education of healthcare students and orientation and in-service for other House Operations Managers.

·         Actively participates in annual skill development/competencies fairs. 

·         Facilitates incorporation of quality management and evidence based practices in nursing care.

Percent of Time: 70%25

Schedule: 28 hours per week, Monday - Friday (1500-0330) with some weekend rotation - 1900-0330.

Salary: 6A Professional and Scientific Pay Structure A | University Human Resources - The University of Iowa (uiowa.edu)

Location: University Campus
Benefits Highlights:

Regular salaried position located in Iowa City, IA

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa?, click here

Required Qualifications:

• Bachelor's or Master's in Nursing is required. Preferred Master's degree (in nursing, MBA or healthcare related) or Doctorate (DNP, PhD). If candidate does not have a Master's Degree they will be strongly encouraged to obtain one within 5 years of starting position.
• Current license to practice nursing in Iowa.
• Current clinical certifications in BLS and MOAB are required. 
• 3+ years of leadership and management experience.
• Demonstrated skill in leadership/management.
• Current experience in BHS clinical practice.  3-5 years of experience is preferred.
• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment where people of all backgrounds and perspectives feel welcomed and appreciated; or demonstrated the ability to do so.
• Excellent written and verbal communication skills are required.
• Must be proficient in computer software applications.
• Certification in a role or specialty through a nationally recognized professional nursing certification body.  If not currently certified must seek certification in a role or specialty as soon as eligible to sit for the exam. 

Desired Qualifications:

• At least 2 years of experience in caring for patients in acute care settings, to support clinical guidance and mentoring for psychiatric nursing and med-psych nursing staff members. 
• 3+ years of nursing leadership and management experience.
• Excellent problem solving and critical thinking skills.
• Demonstrated positive Service Excellence skills.
• Flexibility with scheduling.
• CPI certification.

 Please include a resume with your submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Maggie Fraher at [email protected]. 

 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.