Salary Unstated
46d ago
Restaurant Hourly Supervisor / Department Manager
Boost your chances before you apply.
Old Chicago Pizza Franchisees
Sioux City, IA, US
Summary
The supervisor is responsible for leading shifts, managing station flow, and ensuring high standards of guest service and food safety. They also oversee staff training, handle operational checklists, and manage cash and inventory.
Job Description
Position Overview
- Title: Hourly Shift Supervisor / Department Manager
- Status: Hourly / Non-Exempt
- Reports To: General Manager, Assistant General Manager, or Owner
Key Responsibilities
- Shift Leadership: Act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing.
- Staff Coaching: Train new hires, mentor team members in real time, and enforce company policies.
- Guest Relations: Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
- Quality & Safety: Monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
- Operations Support: Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.
Qualifications & Requirements
- Experience: 1+ years of restaurant or hospitality experience; previous lead or training experience preferred.
- Skills: Strong communication, basic math and cash handling, and multi-tasking abilities.
- Certifications: Valid food handler or ServSafe manager certification (where required).
- Physical: Ability to stand or walk for up to 8 hours and lift up to 25–30 lbs
