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Home Flexible Job Board Hotline Provider (3rd Shift)

$18–21/hr 49d ago

Hotline Provider (3rd Shift)

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Talbert House

Cincinnati, OH, US

Part-time On-site

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Summary

The hotline provider is responsible for delivering prevention and education services regarding substance abuse, mental health, and crisis intervention. They must also manage client assessments, facilitate referrals, and maintain accurate service documentation in electronic health records.

Job Description

Position Summary:

Responsible for providing prevention and education services in a variety of settings including on the phone.  May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.   

Position Description:

  • Identifies and assesses needs of callers/clients
  • Provide crisis intervention, referrals and linkage to community resources
  • Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
  • Completes service documentation accurately and timely in electronic health record 
  • Provides both prevention and education services
  • Facilitates referral to and/or provides appropriate level of care
  • Develop, define and implement realistic and effective goals and plans for interventions
  • Collect, track and evaluate program data for fidelity and service quality
  • Adhere to professional standards as outlined by protocols, rules and regulations
  • Other duties as assigned
  • This is not a remote position

Required Knowledge, Skills and Abilities:

  • Skill in prevention and education techniques and interventions
  • Recognize unusual or threatening conditions and take appropriate action
  • Effective verbal and written communication skills
  • Ability to interact in a calm and compassionate manner
  • Ability to collaborate/interact with wide variety of people
  • Knowledge of code of ethics, conflict of interest and regulatory requirements
  • Demonstrate professional speech and behavior
  • Detach from client issues and view objectively 

Job Requirements:

  • High School diploma or GED
  • Prefer experience in social services environment or related education

Essential Functions/Physical Demands:

  • Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
  • Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
  • Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

3rd Shift: Approx. 11:00pm - 7:00am

About the company

Talbert House

Talbert House is a community-wide nonprofit network of services focusing on prevention, assessment, treatment, and reintegration. Services are provided at multiple sites throughout southwest Ohio for children, adults and families.

Talbert House's mission is to empower children, adults and families to live healthy, safe and productive lives. The organization has a culture of innovation that thrives on the creation of new services that meet the community's needs while maintaining effectiveness, excellence and professionalism. Talbert House values an integrated system of high quality care focused on best practices, easy access to services, and providing a full range of services in a cost effective and efficient manner.

Each year, Talbert House helps thousands of men, women, and children across southwest Ohio overcome adversity to become healthy and productive citizens. Talbert House employs over 850 staff, and has been rated the #1 mental health agency in Hamilton County for the number of cases evidencing progress.

Founded

1965

Company size

501-1,000 employees

Industry

Mental Health Care

Org type

Nonprofit

Headquarters

Cincinnati, OH

Apply Now

About the company

Talbert House

Talbert House is a community-wide nonprofit network of services focusing on prevention, assessment, treatment, and reintegration. Services are provided at multiple sites throughout southwest Ohio for children, adults and families.

Talbert House's mission is to empower children, adults and families to live healthy, safe and productive lives. The organization has a culture of innovation that thrives on the creation of new services that meet the community's needs while maintaining effectiveness, excellence and professionalism. Talbert House values an integrated system of high quality care focused on best practices, easy access to services, and providing a full range of services in a cost effective and efficient manner.

Each year, Talbert House helps thousands of men, women, and children across southwest Ohio overcome adversity to become healthy and productive citizens. Talbert House employs over 850 staff, and has been rated the #1 mental health agency in Hamilton County for the number of cases evidencing progress.

Founded

1965

Company size

501-1,000 employees

Industry

Mental Health Care

Org type

Nonprofit

Headquarters

Cincinnati, OH

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