Hotel Housekeeping Attendant

Job Title: Hotel Housekeeping Attendant       

Department: Accommodations

Reports To: Housekeeping Supervisor & Manager of Hotels

Employment Dates: Seasonal, April – October

Shift Availability: 8 AM – 4 PM

Minimum Age: 16yr

Wage: $15/hour

Position Summary:

Hotel Housekeeping Attendants are responsible for maintaining the cleanliness and presentation of guest areas by performing tasks such as changing bed linens, vacuuming carpets, dusting and sanitizing surfaces, replenishing amenities, reporting maintenance issues, and ensuring all items meet quality standards while adhering to established safety and sanitation procedures. Housekeeping Attendants must also always maintain a friendly and professional demeanor when interacting with guests and colleagues. Availability and willingness to work weekends and holidays is required.

Key Responsibilities and Duties:

• Cleaning Guest & Staff Areas

Thoroughly clean and sanitize guest rooms, common areas, facilities, and other areas as assigned, including vacuuming and mopping floors, dusting, wiping down furniture, cleaning bathrooms and fixtures, removing trash and debris, and spot cleaning stains.

• Supply Management

Ensuring the cleaning cart remains organized and always stocked with necessary supplies and linens. Restocking guest room amenities, such as toiletries, consumables and linen as needed.

• Guest Interaction

Respond to guest requests for additional supplies or information in a friendly and professional manner. Respect guest privacy and handle personal belongings with care.

• Maintenance & Safety

Identifying and reporting any maintenance issues promptly, such as broken fixtures or damaged furniture. Following established cleaning procedures and safety protocols.

• Communication with Other Departments

Coordinating and communicating with other Housekeeping Attendants, Guest Service Agents, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.

Qualifications:

To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma or equivalent is preferred.
• Experience in a hotel or related field is preferred but not required.

Language Skills:

The ability to understand and follow instructions, communicate with guests and colleagues in a clear and polite manner and report issues or concerns effectively. Basic proficiency in both written and verbal English communication is required.

Mathematical Skills:

The ability to add, subtract, multiply, and divide to perform tasks such as counting, sorting, and measuring.

Reasoning Ability:

The ability to assess the cleanliness of a room, identify specific areas that need attention to detail, prioritize tasks based on urgency and guest needs, and make quick decisions about appropriate cleaning methods based on the situation.

Physical Demands:

The ability to bend, kneel, and stoop, reach and stretch with hands and arms, standing and moving for long periods, agility to maneuver around furniture, and the ability to lift and carry cleaning supplies and linen (up to 50lbs). A high level of physical stamina is required.

Work Environment:

A fast-paced, physically demanding, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. 

Lakeside Chautauqua is an equal opportunity employer.