Hotel Front Desk Receptionist at DoubleTree Rapid City!
Boost your chances before you apply.
Lester Hospitality
Rapid City, SD, US
Summary
The Guest Service Ambassador is responsible for checking guests in and out, managing reservations, and providing information on hotel services. They must also handle guest inquiries, resolve complaints, and ensure all safety and security protocols are followed.
Job Description
Seeking a fulltime friendly and organized Guest Service Ambassador to welcome and assist guests! This role requires weekend all-day (7am to 11pm) and weekday evening (3pm to 11pm) availability
What's Better Here?
- Friendly Team with Upscale Processes and Personality and a Genuine care for Guests and Coworkers
- Access to worldwide and local discounts, including amazing deals at local businesses
- Access to heavily discounted Hotel Stays worldwide
- Convenient Location next door to The Monument
- Competitive wages
- Early access to Pay available through PayActive
- Year-round or Seasonal Schedule based on your preference and availability
- Locally owned small business
Best-qualified candidates will have guest-friendly focus in addition to skills in organization and prioritization.
Duties and Responsibilities
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to provide guests extra value
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
- High School diploma or equivalent strongly preferred.
- One year front desk/guest service experience preferred.
- Must be able to communicate clearly
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems, etc.
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing
paperwork, logging issues/complaints/requests/information updates,
etc. - Basic math skills are used frequently when handling cash or credit.
- Problem solving, reasoning, motivating and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
We look forward to working with you!
