Hotel Front Desk Guest Service Agent
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Residence Inn East Peoria
East Peoria, IL, US
Summary
The agent is responsible for providing high-quality customer service, including managing guest reservations and handling check-ins and check-outs. They will also answer and transfer phone calls and assist with various departmental duties as needed.
Job Description
Residence Inn by Marriott in East Peoria, is currently looking for a
Front Desk Guest Service Agent to join our team!
We are looking for outgoing individuals who are able to work second shift, 3-11pm, including weekends.
Hotel Address: 201 Eastlight Court, East Peoria, Illinois 61611
Who We Are:
Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Other duties as required with the department.
Qualifications and Requirements:
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook.
- Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.
Frontier Hospitality Group is a growing company using our unique competitive edge to bring quality hotel services throughout the Midwest, and we have been doing so for over 75 years!
While we are a company with a rich history in the hotel business, we also have a dynamic growth path. We believe our team and the collective skill set we have is why we excel at development and operations. We are honest and forthright developers who do exactly what we say we are going to do. We negotiate a fair deal, but we don’t look to take the last nickel off the table. We are also willing to put extra resources into quality design and finishes, which ultimately sets our hotels apart.
Honestly what makes us an exciting company is we aren't just developers, we are hoteliers. Developers succeed in good times. Hoteliers succeed over the long haul through all the ups and downs of the economic cycle. Another edge is we aren’t so large that we’ve lost touch with daily operations. As owners we are engaged, involved and present. Over time our attention to daily operations makes a difference.
Frontier Hospitality Group is a recognized management company with some of the leading hotel brands including: Marriott, Hilton, IHG, Choice and Best Western. Our Hotels have continually delivered exceptional results for brands and stakeholders alike. For 2022, our Residence Inn was given Marriott's Platinum Circle Award which is given to the best of the best in the brand for overall guest satisfaction. Our Holiday Inn Express hotels have each received IHG's top recognition, the Torchbearer Award, multiple times between 2016 to present. We are proud of our continuing accomplishments and Frontier Hospitality Group's team who is dedicated to providing a quality experience for guests.
Founded
1950
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Bettendorf, IA
Frontier Hospitality Group is a growing company using our unique competitive edge to bring quality hotel services throughout the Midwest, and we have been doing so for over 75 years!
While we are a company with a rich history in the hotel business, we also have a dynamic growth path. We believe our team and the collective skill set we have is why we excel at development and operations. We are honest and forthright developers who do exactly what we say we are going to do. We negotiate a fair deal, but we don’t look to take the last nickel off the table. We are also willing to put extra resources into quality design and finishes, which ultimately sets our hotels apart.
Honestly what makes us an exciting company is we aren't just developers, we are hoteliers. Developers succeed in good times. Hoteliers succeed over the long haul through all the ups and downs of the economic cycle. Another edge is we aren’t so large that we’ve lost touch with daily operations. As owners we are engaged, involved and present. Over time our attention to daily operations makes a difference.
Frontier Hospitality Group is a recognized management company with some of the leading hotel brands including: Marriott, Hilton, IHG, Choice and Best Western. Our Hotels have continually delivered exceptional results for brands and stakeholders alike. For 2022, our Residence Inn was given Marriott's Platinum Circle Award which is given to the best of the best in the brand for overall guest satisfaction. Our Holiday Inn Express hotels have each received IHG's top recognition, the Torchbearer Award, multiple times between 2016 to present. We are proud of our continuing accomplishments and Frontier Hospitality Group's team who is dedicated to providing a quality experience for guests.
Founded
1950
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Bettendorf, IA
