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$16/hr 37d ago

Hotel Front Desk Agent (Part Time)

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Skyline Smyrna Hotel LP

Smyrna, TN, US

Part-time On-site

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Summary

The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and reservations using the hotel's PMS system. They are also responsible for resolving guest inquiries, coordinating with other departments, and maintaining high service standards.

Job Description

Benefits:

  • Employee discounts
  • Free uniforms
  • Paid time off

Job Title: Front Desk Agent 
Company: Courtyard by Marriott Nashville - Smyrna
Location: 411 Potomac Pl, Smyrna, TN 37167

Job Summary:Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
  • Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
  • Answer phone calls and emails, providing assistance with bookings and general inquiries.
  • Offer recommendations on hotel amenities, local dining options, and attractions.
  • Coordinate with housekeeping and maintenance teams to address guest requests promptly.
  • Maintain accurate guest records while upholding confidentiality and security standards.
  • Resolve guest concerns or complaints in a courteous and timely manner.
  • Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Qualifications:

  • Experience 
  • Previous front desk, hospitality, or customer service experience required.
  • Skills:

    • Strong communication and problem-solving abilities.
    • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • Other Requirements:

    • Professional demeanor and a positive, team-oriented attitude.
    • Flexibility to work various shifts, including evenings, weekends, and holidays.

If you have a passion for hospitality, we’d love for you to join our team!