Hotel Front Desk Agent
Boost your chances before you apply.
Hampton Inn East Peoria
East Peoria, IL, US
Summary
The agent is responsible for welcoming guests, managing check-ins and check-outs, and handling reservations. They also process payments and respond to guest inquiries to ensure an exceptional experience.
Job Description
Hotel Front Desk Agent
Join our team!
The NEW Hampton Inn in East Peoria is looking for a dependable, customer-focused Front Desk Agent who is flexible and available to work a variety of both 1st and 2nd shift (as business needs require.)
If you enjoy helping people, thrive in a fast-paced environment, and have a flexible schedule, we'd love to meet you!
Responsibilities:
- Welcome guests with friendly, professional service
- Check guests in and out
- Answer phones and assist with reservations
- Respond to guest questions and requests
- Process payments and maintain accurate records
- Work as part of a team to provide an exceptional guest experience
Qualifications:
- Excellent customer service and communication skills
- Dependable and punctual
- Basic computer skills
- Ability to work independently and as part of a team
- Must be available to work both 1st and 2nd shift, including weekends and holiday
Experience:
Previous hotel or customer service experience is a plus, but we're willing to train the right candidate.
If you're reliable, flexible, and enjoy working with people, we'd love to have you on our team. Apply today!
Who We Are:
Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across 3 fantastic brands and our growth keeps climbing. Competitive pay, supportive management, and a great team environment. We believe in promoting from within and providing opportunities for growth.
EOE/AA/Disabled Veteran. Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.
Frontier Hospitality Group is a growing company using our unique competitive edge to bring quality hotel services throughout the Midwest, and we have been doing so for over 75 years!
While we are a company with a rich history in the hotel business, we also have a dynamic growth path. We believe our team and the collective skill set we have is why we excel at development and operations. We are honest and forthright developers who do exactly what we say we are going to do. We negotiate a fair deal, but we don’t look to take the last nickel off the table. We are also willing to put extra resources into quality design and finishes, which ultimately sets our hotels apart.
Honestly what makes us an exciting company is we aren't just developers, we are hoteliers. Developers succeed in good times. Hoteliers succeed over the long haul through all the ups and downs of the economic cycle. Another edge is we aren’t so large that we’ve lost touch with daily operations. As owners we are engaged, involved and present. Over time our attention to daily operations makes a difference.
Frontier Hospitality Group is a recognized management company with some of the leading hotel brands including: Marriott, Hilton, IHG, Choice and Best Western. Our Hotels have continually delivered exceptional results for brands and stakeholders alike. For 2022, our Residence Inn was given Marriott's Platinum Circle Award which is given to the best of the best in the brand for overall guest satisfaction. Our Holiday Inn Express hotels have each received IHG's top recognition, the Torchbearer Award, multiple times between 2016 to present. We are proud of our continuing accomplishments and Frontier Hospitality Group's team who is dedicated to providing a quality experience for guests.
Founded
1950
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Bettendorf, IA
Frontier Hospitality Group is a growing company using our unique competitive edge to bring quality hotel services throughout the Midwest, and we have been doing so for over 75 years!
While we are a company with a rich history in the hotel business, we also have a dynamic growth path. We believe our team and the collective skill set we have is why we excel at development and operations. We are honest and forthright developers who do exactly what we say we are going to do. We negotiate a fair deal, but we don’t look to take the last nickel off the table. We are also willing to put extra resources into quality design and finishes, which ultimately sets our hotels apart.
Honestly what makes us an exciting company is we aren't just developers, we are hoteliers. Developers succeed in good times. Hoteliers succeed over the long haul through all the ups and downs of the economic cycle. Another edge is we aren’t so large that we’ve lost touch with daily operations. As owners we are engaged, involved and present. Over time our attention to daily operations makes a difference.
Frontier Hospitality Group is a recognized management company with some of the leading hotel brands including: Marriott, Hilton, IHG, Choice and Best Western. Our Hotels have continually delivered exceptional results for brands and stakeholders alike. For 2022, our Residence Inn was given Marriott's Platinum Circle Award which is given to the best of the best in the brand for overall guest satisfaction. Our Holiday Inn Express hotels have each received IHG's top recognition, the Torchbearer Award, multiple times between 2016 to present. We are proud of our continuing accomplishments and Frontier Hospitality Group's team who is dedicated to providing a quality experience for guests.
Founded
1950
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Bettendorf, IA
